2022 UCaaS & CCaaS Market Trends Study

CIO.com Research Shows Streamlined Approach Equally Important as Security and Business Continuity

Digital-first companies cannot afford one minute of downtime, and getting communications right requires more than cloud applications, network services, and data security. CIO compiled this research report, explaining key collaboration challenges and top considerations that help IT leaders successfully deploy Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions.

  • Explore the latest trends in UCaaS and CCaaS technologies
  • See how IT leaders evaluate solutions and overcome challenges
  • Learn which features and solution bundles IT leaders prefer and why