Building Next-Generation WFM for Your Contact Center
A Definitive Guide
Today’s workforce management tools are powered by new analytics engines, artificial intelligence, and machine learning tools. This guide highlights the leading-edge capabilities you need to be aware of to select a next-generation WFM platform.
Many networks cannot adequately support cloud communications, which is why IT leaders are coupling UCaaS/CaaS with SD-WAN. Nemertes Research offers this guide to an integrated approach.