Buyer’s Guide to Intelligent Virtual Agents and Chatbots

Virtual Agents are on a major upswing, with Gartner estimating that 95% of organizations will use them by 2021. But which technologies make virtual agents truly intelligent? What does the research say about the customer experience benefits? And, how should enterprises shape their investment strategy? This framework and decision criteria checklist helps IT leaders decide which functionality and deployment methods will best meet their most pressing business needs.

• Understand which technologies are required to create truly intelligent virtual agents
• Explore the complex tasks that can be automated and industry-specific benefits
• Map virtual agent functionality to top business needs and get a decision criteria checklist