Pairing SD-WAN and UCaaS/CCaaS to Maximize Performance: Nemertes Report

A Nemertes Research report

Authors: John Burke, Principal Analyst/CIO, and Irwin Lazar, VP/Service Director, Nemertes Research

Adoption of Unified Communications-as-a-Service (UCaas) and Contact Center-as-a-Service (CCaaS) are on the rise, but many networks are not optimized to deliver the performance and reliability required to support cloud-based communications. That’s why IT leaders are pairing Software-Defined Wide-Area Network (SD-WAN) with UCaas and/or CCaaS. Analysts from Nemertes Research offer their guidance for enterprises seeking to pair these technologies in an integrated strategy.

  • Learn why research shows a direct correlation between SD-WAN and successful cloud communications deployments
  • Explore how SD-WAN supports cloud communications and which solution type is best
  • Discover the benefits of an integrated approach and how to choose coupled solutions