Authors: John Burke, Principal Analyst/CIO, and Irwin Lazar, VP/Service Director, Nemertes Research
Adoption of Unified Communications-as-a-Service (UCaas) and Contact Center-as-a-Service (CCaaS) are on the rise, but many networks are not optimized to deliver the performance and reliability required to support cloud-based communications. That’s why IT leaders are pairing Software-Defined Wide-Area Network (SD-WAN) with UCaas and/or CCaaS. Analysts from Nemertes Research offer their guidance for enterprises seeking to pair these technologies in an integrated strategy.
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