Predictive Customer Service: A 2020 Toolkit

With the vast amounts of customer data and AI tools available now, contact centers are securely leveraging real-time data patterns to deliver a more intuitive and anticipatory customer experience known as predictive customer service. But how do you build out a predictive service environment that preemptively delights customers? Consider this your toolkit to predictive service for 2020 and beyond.

  • Get a technology toolkit anchored in the three core components of predictive service
  • Explore three keys for predictive success and get tips on what to look for in solutions
  • Discover real-world uses cases driving desired outcomes across many industries