With the vast amounts of customer data and AI tools available now, contact centers are securely leveraging real-time data patterns to deliver a more intuitive and anticipatory customer experience known as predictive customer service. But how do you build out a predictive service environment that preemptively delights customers? Consider this your toolkit to predictive service for 2020 and beyond.
Call us now to arrange a consultation (866) 588-5885.
Or arrange for a consultation through our request form.
CIO research reveals the challenges with UCaaS and CCaaS as well as the top ways IT leaders ensure success.
AI powers the digital customer experience. Learn how to build a cognitive contact center using new technologies and migration models that create predictive customer experiences.
Virtual Agents are here, but which technologies ensure true intelligence? This framework guides you through the advanced functionality and deployment methods, mapping business needs to capabilities.
AI technologies are automating customer service tasks, but putting together a cohesive approach can be difficult. This how-to guide has tips for avoiding complexity and streamlining your strategy.
WFM tools are now powered by analytics engines, artificial intelligence and machine learning. This guide highlights the leading-edge capabilities you need to take your contact center to the next level.
Many networks cannot adequately support cloud communications, which is why IT leaders are coupling UCaaS/CaaS with SD-WAN. Nemertes Research offers this guide to an integrated approach.
How do contact center performance metrics improve interactions? Today’s trends reveal the business objective disconnect and how cloud communications make data analysis more effective.
© 2023 Masergy Communications, Inc. All Rights Reserved.