SLAs in the Virtual Network Era

A Nemertes Research report

Author: Johna Till Johnson, CEO and Founder, Nemertes Research

As networks virtualize, IT professionals may be tempted to abandon Service Level Agreements (SLAs) as a vestige from older eras, but that would be a mistake. SLAs are a critical part of a WAN-services contract, even in the era of software-defined networking and virtual networks. Nemertes Research offers this guide for ensuring you get the service and support you deserve.

  • Learn about different SLAs for the network, applications, performance, and support
  • Understand penalties, termination clauses, and their importance
  • Get Nemertes’ Performance Benchmark and use it as a measurement for comparison