The Future of Collaboration is Cognitive
A Nemertes Research report
Author: Irwin Lazar, VP & Service Director, Nemertes Research
Cognitive collaboration–defined as the application of artificial intelligence to business knowledge and workflows–is poised to transform collaboration as we know it, bringing cognitive learning and information sharing to all engagements. Nemertes Research evaluates cognitive-powered applications and explores how predictive and real-time analytics optimize interactions in both the contact center and corporate environment.