The Future of Collaboration is Cognitive

Author: Irwin Lazar, VP & Service Director, Nemertes Research

Cognitive collaboration–defined as the application of artificial intelligence to business knowledge and workflows–is poised to transform collaboration as we know it, bringing cognitive learning and information sharing to all engagements. Nemertes Research evaluates cognitive-powered applications and explores how predictive and real-time analytics optimize interactions in both the contact center and corporate environment.

• Discover how breakthrough technologies provide actionable information for physical and virtual interactions
• Learn how to leverage AI for measurable business value in both front and back-office communications
• Investigate ways to quantify the benefits of cognitive collaboration, understanding business use cases