The Transformed Workplace

A Nemertes Research report

Author: Robin Gareiss, President, Nemertes Research

In 2020, companies are accelerating their plans to move communications and customer service to the cloud. In fact, 74.8% are increasing their IT budget, spending more on connectivity including both internet and WAN services. What are the habits of the identified success group? Moreover, where are the biggest concerns for remote collaboration? Nemertes examines the transforming workplace.

  • Explore the challenges with home offices and at-home contact centers
  • See how success groups are equipping the home office
  • Get five recommendations for enabling the transformed workplace