White Papers

Buyer’s Guide to Intelligent Virtual Agents and Chatbots

Virtual Agents are here, but which technologies ensure true intelligence? This framework guides you through the advanced functionality and deployment methods, mapping business needs to capabilities.

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Why You Need to Embrace Conversational AI for Customer Care

AI technologies are automating customer service tasks, but putting together a cohesive approach can be difficult. This how-to guide has tips for avoiding complexity and streamlining your strategy.

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Building Next-Generation WFM for Your Contact Center

WFM tools are now powered by analytics engines, artificial intelligence and machine learning. This guide highlights the leading-edge capabilities you need to take your contact center to the next level.

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Pairing SD-WAN and UCaaS/CCaaS to Maximize Performance, Productivity, and Savings

Many networks cannot adequately support cloud communications, which is why IT leaders are coupling UCaaS/CaaS with SD-WAN. Nemertes Research offers this guide to an integrated approach.

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Buyer Guide For SD-WAN

Zeus Kerravala, Principal Analyst at ZK Research, offers his guide to investing in SD-WAN for digital transformation. Get key recommendations and a checklist for selecting a service provider.

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The Total Economic Impact of Masergy Managed SD-WAN

Forrester Consulting studied the total economic impact that a global transportation company recognized from Masergy Managed SD-WAN. See how the company achieved 36% ROI.

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Effective CCaaS RFPs: Common Pitfalls and Must-Ask Questions

When moving contact centers to the cloud, IT leaders must ask the right questions to avoid solution complexity. Sidestep common pitfalls and pinpoint the most critical RFP questions with this guide.

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Enabling Cloud Migration and Solving Traditional Network Problems

What is SD-WAN and why is it driving a new era in WAN advancement? Explore how new solutions are helping enterprises migrate to the cloud and solve traditional WAN problems.

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SD-WAN Security Guide

The intersection between security and SD-WAN is critical in keeping data not only accessible but safe. Here’s a quick guide to the security benefits and precautions of SD-WAN.

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2019 Digital Transformation Market Trends Report

How are enterprises acting on digital transformation strategies? Webtorials research offers fresh insight into technology investments, preferred partners and ROI approaches.

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SD-WAN and Network Connectivity Design: A 3-Step Process to Balance Price, Performance, and Risk

SD-WAN brings agility to network connectivity, but how do you engineer the smartest design? Step-by-step guidance starts with business needs, so your network delivers valuable outcomes.

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SIP Trunking Pitfalls and Resolutions

SIP trunking is often required to migrate on-premise communications systems to the cloud, but it presents a myriad of potential implementation pitfalls. Here’s what buyers need to know.

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