The Future of Collaboration is Cognitive
Author: Irwin Lazar, VP & Service Director, Nemertes Research
Cognitive collaboration--defined as the application of artificial intelligence to business knowledge and workflows--is poised to transform collaboration as we know it, bringing cognitive learning and information sharing to all engagements. Nemertes Research evaluates cognitive-powered applications and explores how predictive and real-time analytics optimize interactions in both the contact center and corporate environment.
- Discover how breakthrough technologies enable analytical insights into historical and real-time data, providing actionable information for physical and virtual interactions
- Learn how to take advantage of cognitive collaboration’s ability to deliver measurable business value for both front and back-office communications
- Investigate ways to quantify the benefits of cognitive collaboration, understanding use cases as well as current and planned capabilities