Requirements for a work-from-anywhere business model
Designed for executives and power users requiring the most reliable connection from their home offices, Masergy keeps work-from-home employees connected with secure, high-performance SD-WAN links to your corporate network.
For mobile knowledge workers needing secure access to corporate and cloud applications, SD-WAN On the Go is a software-based solution delivering VPN connectivity with enhanced, cloud-native security. (Product available Nov. 2020.)
When every remote employee becomes a branch office to provision, Masergy offers rapid-deploy VPN connections backed by software-defined agility and cloud-native security.
Access to cloud applications is the first thing employees need to work from home, but it’s not just about handing out licenses to cloud communications tools. IT leaders need to take a holistic approach to cloud migration and technology enablement.
Digital collaboration tools: Email and phone calls alone are not enough–remote workers require more tools to stay connected. Video conferencing maintains the cultural structure of the virtual enterprise, and Team Collaboration applications solve a multitude of needs from file sharing to getting questions answered quickly. Masergy’s unified communications solutions are powered by Cisco, so you get best-of-breed cloud applications alongside a fully managed service that delivers a world-class experience.
SIP-powered migration and guaranteed performance: Two IT challenges typically stand in the way of migrating communications to the cloud–existing PBX systems and the high-quality network service needed to deliver crystal clear VoIP and video conferences. The good news is, Masergy solves both problems. With SIP trunking and complete PSTN replacement, you don’t have to abandon your old PBX systems. Instead you can overlay new technologies, migrating on a schedule that works with your needs. Plus, Masergy embeds Cisco Webex applications into our software-defined network platform, so your global users get pristine audio, video, and team collaboration–all with service quality guarantees and built-in security.
Setting up virtual agents can be intimidating, but cloud contact center applications make it simple. Agents just need a computer, an internet connection and a softphone with a headset. Powered by Cisco, Masergy’s Cloud Contact Center solutions natively support agents working from home–regardless of endpoints or physical location.
Virtual contact center management tools: Managing at-home agents requires visibility and on-demand tools, which are the centerpiece of Masergy’s offerings. From virtual agents, dynamic scheduling with agent participation, quality management, to a plethora of analytics and “voice-of-the-customer” insights, you’ll have the information you need to manage remotely. And don’t stress about changes–it takes only a few clicks to make call routing adjustments.
5-day quick deployment options: If you’re looking to quickly ramp up at-home agents, Masergy’s quick-deploy solutions can help you rapidly implement applications and services. In about five days, Masergy can have agents up and running with included toll/local number access.