Virtual Agent

Intelligent self-service agents

Masergy’s Virtual Agent is at the ready, delivering premium self-service applications with speech recognition accuracy and machine detection capabilities. Built on an AI platform, your virtual agent continues to get smarter in predicting what your customer needs, routing each interaction to the right agent.

Great customer experience

  • Fast service on any supported device
  • Self-service options for fast resolution

Happy agents

  • Empower agents with the information they need
  • Make interactions more personalized
  • Improve job satisfaction

Buyer’s Guide to Intelligent Virtual Agents and Chatbots

Download the White Paper

First call resolution

Hit the trifecta – happier customers with first call resolution, happier agents with one desktop view of the entire customer journey, and improved efficiencies for your business. With Masergy Cloud Contact Center your agents will need just one tool quickly and effectively service your customer.

Cloud IVR

Now it’s easier than ever to enable self-service and automate customer interactions for reduced call volumes. Leveraging artificial intelligence, Cloud IVR is a web-based visual tool for building conversational experiences.

Learn more about Cloud IVR

Interested in how Virtual Agent can improve your business?

Call us now to arrange a consultation (855) 238-1463.
Or arrange for a consultation through our request form.

Request Consultation