Barge-In Exempt is a feature that relates to Directed Call Pickup with Barge-In. Directed Call Pickup with Barge-In (DPUBI) allows users to dial a feature access code (FAC) (*33) followed by an extension to answer a call directed to another user in the same customer group, or barge in on the call if the call was already answered. When a barge-in occurs, a three-way call is established between the parties with the DPUBI user as the controller.
Throughout this section, the following terms apply:
If a manager or supervisor desires to listen into a person’s conversation, theBarge-In Exempt user service would need to be disabled, allowing them to listen to the conversation, a big help in call centers and other key departments within a business environment.
The DPUBI service is a user service. Therefore, it can be authorized to groups and assigned to users. The only configurable option for the DPUBI user service is the barge-in warning tone. This option controls whether a warning tone is given to the picked up user when a barge-in occurs. The warning tone option is only configurable by administrators. Users can view the current warning tone setting, but cannot change it. At the group level, administrators can configure the DPUBI FAC. It defaults to *33, but can be changed to any valid available FAC.
User Invocation
A user invokes the DPUBI service by dialing the DPUBI FAC. If the users do not supply extensions when dialing the DPUBI FAC, then they are given stutter dial tones so that they can enter the extensions. If an invalid extension is entered (for example, an extension that doesn’t exist in the group, too few digits, etc.), then the DPUBI user is given reorder tone. If a valid extension is entered, then a pickup or barge-in is attempted as described in the following sections. If the picked up user has no calls or more than one call, then the DPUBI user is given reorder tone. A pickup or barge-in can occur only when the picked up user has exactly one call.
When a user has the Barge-In Exempt service enabled, another user (using the DPUBI service) cannot barge in on their calls. If a user attempts to use DPUBI to barge-in, then the barge-in is rejected and the user gets reorder tone. If the Barge-In Exempt service is disabled, then DPUBI barge-in attempts are allowed as normal. If a user has the Barge-In Exempt service enabled but has a single incoming, alerting call, then the call can be picked up by another user using the DPUBI service. Barge-In Exempt does not block pickup attempts. The default state for Barge-In Exempt is “On”.
When a user has the Barge-In Exempt service enabled, another user (using the DPUBI service) cannot barge in on their calls. If a user attempts to use DPUBI to barge-in, then the barge-in is rejected and the user gets reorder tone. If the Barge-In Exempt service is disabled, then DPUBI barge-in attempts are allowed as normal. If a user has the Barge-In Exempt service enabled but has a single incoming, alerting call, then the call can be picked up by another user using the DPUBI service. Barge-In Exempt does not block pickup attempts. The default state for Barge-In Exempt is “On”.