Masergy Calling: Cost‑effective calls with Microsoft Teams

Secure voice services with industry-leading call quality

A seamlessly integrated PSTN solution for Microsoft Teams

With over 115 million daily users, Microsoft® Teams enables employees to effectively communicate from any location via text chat, voice call, or video conference. Today, Microsoft Teams can even replace your company’s existing private branch exchange (PBX) telephone system—empowering users to take and make calls from a desk phone or internet-connected device. However, to use Microsoft Teams as your company’s new telephony system requires an additional PSTN (public switched telephone network) service. This is where Masergy steps in, providing voice services in 29+ countries with superior call quality all while reducing management across disparate vendors.

  • Reduce costs: Eliminate per-user license fees with Masergy’s “pay-for-what-you-use” calling plan
  • Improve call quality: A four-time visionary in Gartner’s Magic Quadrant for Network Services Global, Masergy’s network is known for pristine VoIP and video services
  • Expand service reach: Use Masergy’s network to deliver voice calling services across 29+ countries for wide international reach
  • Reduce administrative workload: Get a fully managed service including 24/7 performance monitoring and real-time analytics in one portal

How it works: Masergy Calling for Microsoft Teams

Masergy offers a seamlessly integrated PSTN replacement solution for Microsoft Teams that delivers top-quality voice performance alongside cost efficiency. The service is secured by encryption and delivered 100% from the cloud. Not ready to move 100% to the cloud? No problem. You can use your existing on-premise PBX system, leveraging Masergy’s SIP Trunking hardware to integrate with Microsoft Teams.

Key features

Secure, cloud-based PSTN

  • Cloud-based PSTN, delivered 100% from the cloud for more IT agility
  • Integrated PBX replacement built for the “Microsoft shop” IT setup
  • Encrypted PSTN and SIP trunking in 29+ countries—enjoy private, encrypted connectivity with local dialing

Solution flexibility

  • Leverage your on-premise PBX, using Masergy’s SIP Trunking for integration
  • One-click voice calls from Teams and all compatible Microsoft 365 apps
  • Industry-leading service level agreements are available with Masergy’s SD-WAN

Performance visibility

  • Network and voice performance analytics in one management portal
  • Real-time visibility and on-demand controls for both voice quality and SD-WAN
  • Highly customized dashboard allows you to optimize layout and reporting

Cost savings for Microsoft Teams calling plans

Microsoft Teams’ Calling Plan is a PSTN service that is considered an add-on to each individual user. Licenses are sold by DID, and international service is an additional fee per person/per month. Alternatively, Masergy’s service is a direct routing connection with a “pay-for-what-you-use” calling plan and SIP Trunking options for Microsoft Teams calling. This way, you can right size your service, deploying and paying for only the concurrent call paths you need.

Superior call quality with the industry’s most competitive SLAs

Support your corporate collaboration strategy with globally-available network services purpose-built for crystal clear communications. When you combine your Microsoft Teams calling service with any of our SD-WAN Secure solutions, you get Masergy’s industry-leading SLAs for VoIP and video quality on every Microsoft Teams call:

  • < 1 millisecond of jitter (Edge-to-Edge)
  • 100% in-sequence packet delivery (Edge-to-Edge)
  • 100% service availability for SD-WAN sites
  • Proactive credits on availability SLAs
  • 5-minute proactive outage notification

Transform your collaboration with globally reliable communications

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