Call Center Agent


This feature allows a person to answer calls from a call center queue. An agent can be a part of many call center queues. Also, included is the ability for a call center agent to use special softkeys on their Polycom telephone. This way they can easily login or logout of the call center.

How to

The agent should login when they get in to their workstation. And for each time they leave their workstation, they should logout or make themselves unavailable.

Once setup, the following softkeys and icons are displayed on your Polycom Telephone:

Other Options


Softkeys are context sensitive and appear at the bottom of the display. You may need to press More to see the appropriate softkey. Please see the quick guide.

Call Center Solutions