E911 – Emergency Calling


Masergy’s fully hosted model allows users in the USA and Canada to call 911 to reach an emergency response center. All subscribers have access to Enhanced 911 (E911) service. With E911 service, when registered users dial 911, they reach the Public Service Answering Point (PSAP) associated with their registered address. Emergency operators have access to the phone number and may call back if necessary. Masergy will present the appropriate geographical location of each user to the PSAP.

We register the initial address of each phone extension at the time of deployment. All calling activities including E911 calls are captured in the Call Detail Records (CDRs) and may be viewed later through the Call Reports portal.

Please contact [email protected] for information regarding emergency services available outside of the USA and Canada.

Users and groups are responsible for registering their numbers and addresses with E911. They are also responsible for updating the address when a phone moves. You can call or email customer service to get all the help you need, but the customer is responsible for keeping the data up to date.
Please send all E911 update requests to [email protected] or call 611 from your Masergy phone.