With this Polycom Phone Services feature you get the following features:
Call Forwarding integration allows you to have all incoming calls skip ringing on your Masergy phone and go directly to your mobile, your assistant or some other number. Messages will go to that other number. When your telephone is idle, you might see softkeys labeled new call and forward. We discouraged users from utilizing the softkey labeled Forward. Now it is fully integrated with the system.
Do not disturb (DND) Integration means that calls will not ring on your desk phone, but will be sent directly to voicemail. If you’ve enabled it properly then your BUSY greeting will play for callers. Your phone may have a hard button labeled Do Not Disturb or you may see it under Menu >> Features >> Do Not Disturb. We discouraged users from utilizing this phone feature. Now it is fully integrated with the system.
Enable/disable phone call forwarding
All these ways work the same. Pick your favorite. If you have shared call appearance you cannot use the softkey labeled forward, but there are other cool features below for you.
All these ways function uniformly. Again, pick your favorite. If you have shared call appearance you cannot use the phone feature.
From your telephone
What are the Three Directories?
To set up: https://login.broadcore.com Then go to Outgoing calls >> Personal Phone List. You can enter them one by one or click help for more info.
This list can be phone numbers in your group or outside the group.
Common Phone List (for the entire group)
Custom Contact Directory
Enhanced Feature Keys
Masergy is excited to bring you Enhanced Feature Keys. Since we enabled the New Directories, we had to put your Park button some place. We decided to edit your softkeys. These are the three or four context sensitive buttons below the display on your Polycom phones. The new softkey abbreviations and descriptions are:
Create a 3 to 6 way call with your current or held call
(If you are limited to your call plus two other parties, simply call customer service for 6 way calling.)
It will show all the directory entries entered on the Web see Above: “Cool New Directory Options” for details.
You can utilize this key when the phone is idle and has a dialtone.
Get directory while you are on the phone,
Direct Transfer to Voicemail and Equal to Feature Access Code *55
Retrieving a call from Park.
Equal to Feature Access Code *88
Group Call Pickup.
Answer a call that is ringing in on a nearby phone.
Direct Call pickup or Extension Pickup.
Push to Talk.
This answers calls on your Masergy phone that have been directed to your cell using Masergy Anywhere.
Equal to Feature Access Code *11
Again if you don’t see these softkeys, just reboot your phone. And these softkeys are “context sensitive” and dependant on the current telephone activity.