Cloud IVR

Conversational self-service powered by AI

Masergy partners with Inference Solutions, the leader in voice automation applications, for Cloud Interactive Voice Response (IVR) technologies. With years of research in machine learning and artificial intelligence, Inference offers the smartest web-based visual tool for building automated conversational experiences.

Solution bundles

Available with both Masergy’s UC-hosted and premise-based solutions, Cloud IVR applications can be standalone or used in combination to provide an end-to-end solution.

Select from any of these Inference applications:

Cloud IVR supports the following interaction types:

Cloud IVR enables true omnichannel customer service. Whether your customers want to call or text, Cloud IVR delivers the broadest interaction capabilities for your customers that are available in any combination to suit your business application needs. Inference technology makes it easy for both your agents and customers to seamlessly switch between voice and text channels. Build an outbound SMS notification script that escalates to an automated voice transaction, or create voice calls that send confirmation via SMS receipt.

With rapid deployment, Masergy’s cloud-delivered solutions provide you with a compelling justification for investment.