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Masergy provides a comprehensive customer experience from custom solutions designed to fit companies' unique business requirements to innovative technologies and customer support that is unrivaled in the industry.
Masergy’s customers credit us with delivering superior performance in every respect, from customized solution design and innovative technologies to proactive customer support. Clients view Masergy’s technical experts as an essential extension of their IT teams.
Masergy’s Software Defined Network Platform with advanced analytics and our adaptive behavioral-based security platform deliver powerful solutions that let our customers operate at the speed of business change.
Our 15-year history is highlighted by a host of groundbreaking advancements, including our software-defined network platform – all of which were developed through a customer lens.
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Masergy is the largest independent cloud network provider in the world. Our customized solutions approach helps our customers reduce the cost and complexity of managing their global networks, advanced security and cloud-based unified communications systems.
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The Third-Party Voice Mail Support service facilitates the support and integration of an external voice mail platform. This capability is required to deploy Masergy with a third-party voice mail platform, while retaining the integration of voice mail with other Masergy services. When Third-Party Voice Mail Support is used with Microsoft Exchange and Office Communications Server the system has many features. Including Voice Activated Options:
The messages are stored on the exchanger or hosted exchange server. This feature allows forwarding of busy and/or unanswered calls to an external voice messaging platform. The maximum number of rings for the No-Answer timer is 20. Incoming calls that reach a busy or no-answer condition are redirected to the third-party messaging server configured for the group. Once the call is answered by the third-party messaging system, the call control is handed off to the messaging system for further processing.
Users of the Third-Party Voice Mail Support service who are configured to use the external voice mail platform are able to retrieve their voice messages by:
In addition, users of the Third-Party Voice Mail Support service are always able to retrieve their voice messages by:
In cases 1 and 2, Masergy redirects the call to the external voice mail platform, which allows the users to retrieve their messages through the applicable procedure.
Big Data is no longer a futuristic buzzword; it's a reality many enterprises must deal with today. How does analyzing and using that data play an important role in reducing IT complexity and automating manual tasks at your business?
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