Drives the best pairing to meet the customer need
Faster access to the expertise to address the interaction
Reduce operational effort and focus on the customer
Get your customers to the right agents faster
Align the best-suited agent to deliver the desired outcome
Delight your customer with personalized interactions
Match them to the best customer based on the predicted need
Empower them to personalize the experience
Improve customer and agent job satisfaction
Brand loyalty is hard to come by today and if your experience is not flawless and personal, you risk losing a customer. With predictive routing, we use intelligence to match the right customer with the right agent. As your interactions grow, so does the data and insight used to continually enhance the process. Masergy's Predictive Routing allows you to focus on your customer journey and personalized engagements while our solution provides the best matching.
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