Build forecasts in minutes
Automate administrative tasks
Deliver immediate feedback
Empower agents with flexible scheduling
Show agents the value they deliver
Predict requirements based on historical data
Respond to changes in real-time
React with dynamic scheduling tools
Studies have proven that the happier the employee, the better experience they will provide to your customers. Arming your agents with the data they need to be more empowered to best serve your customers is critical. Delivering consistent service levels and delighting customers are the end goals and can only be achieved through leveraging data and insights.
Transform your customer experience with virtual agents, predictive routing, and workforce optimization embedded in Masergy's software-defined network. This brief details our best-of-breed solutions powered by Cisco.
WFM tools are now powered by analytics engines, artificial intelligence and machine learning. This guide highlights the leading-edge capabilities you need to take your contact center to the next level.
Learn how Essen Health Care enables enterprise-grade call routing and comprehensive management capabilities for 57,000+ patients.
AI powers the digital customer experience. Learn how to build a cognitive contact center using new technologies and migration models that create predictive customer experiences.
The customer engagement hierarchy should drive your customer service strategy, but mapping data across each phase and system is difficult. Key insights help you transform your business.