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White Papers
Gartner® Magic Quadrant™ for Network Services, Global
Mar 7, 2023
Gartner® Magic Quadrant™ for Network Services, Global
Help your organization thrive despite headwinds by leveraging Gartner's top strategic tech trends.
Cutting through the Acronyms: Finding a Path to Zero Trust
Sep 10, 2021
Cutting through the Acronyms: Finding a Path to Zero Trust
One single technology is never a cure-all for Zero Trust, so how do you assemble all the right capabilities for your approach? Nemertes Research has this guide.
This interactive Q&A guide allows you to jump between questions with answers in plain English. Get SASE basics, key strategies, and tips for investment.
Getting the Most Out of UC in the Age of Work-From-Home
Oct 8, 2020
Getting the Most Out of UC in the Age of Work-From-Home
The urgency for unified communications has greatly increased, so what do IT teams need now? Nemertes Research studies show success correlates with these activities.
How do you leverage AI and cloud technology to build predictive service that proactively delights customers? Consider this your toolkit for 2020 and beyond.
How does Masergy’s Meetings solution address security? This paper has the answers. Learn about the security features behind the Webex Meetings application.
AI powers the digital customer experience. Learn how to build a cognitive contact center using new technologies and migration models that create predictive customer experiences.
Buying A New Phone System? Top 3 Things You Need to Know
Nov 22, 2019
Buying A New Phone System? Top 3 Things You Need to Know
It can be difficult deciding when and how to move to cloud communications. Get an overview of the cost, risk, and value behind each option with this guide.
Is Your Phone System Holding You Back or Helping You Fly?
Nov 22, 2019
Is Your Phone System Holding You Back or Helping You Fly?
Outdated phone systems can shackle your business growth, but how do you justify the move to cloud communications? Get data-backed reasons and key considerations for migration.
Buyer’s Guide to Intelligent Virtual Agents and Chatbots
Oct 17, 2019
Buyer’s Guide to Intelligent Virtual Agents and Chatbots
Virtual Agents are here, but which technologies ensure true intelligence? This framework guides you through the advanced functionality and deployment methods, mapping business needs to capabilities.
Why You Need to Embrace Conversational AI for Customer Care
Oct 17, 2019
Why You Need to Embrace Conversational AI for Customer Care
AI technologies are automating customer service tasks, but putting together a cohesive approach can be difficult. This how-to guide has tips for avoiding complexity and streamlining your strategy.
Building Next-Generation WFM for Your Contact Center
Oct 17, 2019
Building Next-Generation WFM for Your Contact Center
WFM tools are now powered by analytics engines, artificial intelligence and machine learning. This guide highlights the leading-edge capabilities you need to take your contact center to the next level.
Pairing SD-WAN and UCaaS/CCaaS to Maximize Performance, Productivity, and Savings
Sep 26, 2019
Pairing SD-WAN and UCaaS/CCaaS to Maximize Performance, Productivity, and Savings
Many networks cannot adequately support cloud communications, which is why IT leaders are coupling UCaaS/CaaS with SD-WAN. Nemertes Research offers this guide to an integrated approach.
Zeus Kerravala, Principal Analyst at ZK Research, offers his guide to investing in SD-WAN for digital transformation. Get key recommendations and a checklist for selecting a service provider.
The Total Economic Impact of Masergy Managed SD-WAN
Aug 1, 2019
The Total Economic Impact of Masergy Managed SD-WAN
Forrester Consulting studied the total economic impact that a global transportation company recognized from Masergy Managed SD-WAN. See how the company achieved 36% ROI.
Effective CCaaS RFPs: Common Pitfalls and Must-Ask Questions
Jun 3, 2019
Effective CCaaS RFPs: Common Pitfalls and Must-Ask Questions
When moving contact centers to the cloud, IT leaders must ask the right questions to avoid solution complexity. Sidestep common pitfalls and pinpoint the most critical RFP questions with this guide.
Enabling Cloud Migration and Solving Traditional Network Problems
May 30, 2019
Enabling Cloud Migration and Solving Traditional Network Problems
What is SD-WAN and why is it driving a new era in WAN advancement? Explore how new solutions are helping enterprises migrate to the cloud and solve traditional WAN problems.
The intersection between security and SD-WAN is critical in keeping data not only accessible but safe. Here’s a quick guide to the security benefits and precautions of SD-WAN.
How are enterprises acting on digital transformation strategies? Webtorials research offers fresh insight into technology investments, preferred partners and ROI approaches.
SD-WAN and Network Connectivity Design: A 3-Step Process to Balance Price, Performance, and Risk
Mar 25, 2019
SD-WAN and Network Connectivity Design: A 3-Step Process to Balance Price, Performance, and Risk
SD-WAN brings agility to network connectivity, but how do you engineer the smartest design? Step-by-step guidance starts with business needs, so your network delivers valuable outcomes.
SIP trunking is often required to migrate on-premise communications systems to the cloud, but it presents a myriad of potential implementation pitfalls. Here’s what buyers need to know.
Global UCaaS RFPs: The Five Question Approach Every CIO Should Use
Dec 4, 2018
Global UCaaS RFPs: The Five Question Approach Every CIO Should Use
CIOs recognize that on-premise communications systems are being displaced by UCaaS technologies, but RFP processes delay upgrades. This fresh approach offers an effective way to achieve RFP nirvana.
Unified Communications: The Buying Trends of 1,000 IT Decision Makers
Sep 18, 2018
Unified Communications: The Buying Trends of 1,000 IT Decision Makers
A recent study explores the intent and selection criteria behind 1,000 unified communications investments. Learn about the most-wanted features and adjacent services that differentiate providers.
The network beneath any unified communications solution can become an unforeseen obstacle. Consider these key elements when deciding who and what should support your voice communications.
Planning a Global Network Refresh? Five MUST-HAVE Questions for your RFP
Aug 31, 2018
Planning a Global Network Refresh? Five MUST-HAVE Questions for your RFP
CIOs see their global network as a foundation for digital transformation, but RFP processes are too complex. This fresh approach explains how RFPs must change to meet the demands of today and tomorrow.
Contact Center Trends: Delivering Better Business Results
Aug 30, 2018
Contact Center Trends: Delivering Better Business Results
How do contact center performance metrics improve interactions? Today’s trends reveal the business objective disconnect and how cloud communications make data analysis more effective.
The Managed Security Services Provider Survival Guide
Aug 21, 2018
The Managed Security Services Provider Survival Guide
Managing security often requires outside help, but navigating the security services market can be challenging. Forrester explains the difference between services and offers recommendations for evaluating partners.
There’s Help for CISOs Overwhelmed By Security Threats
Jul 15, 2018
There’s Help for CISOs Overwhelmed By Security Threats
CISOs need to bring all of their forces to bear on the growing threat of breaches, advanced persistent threats, and insider attacks. See what critical security capabilities managed security service providers are helping IT departments address.
Friction in the IT Helix: How to Create Harmony between Network Design and Security
Jun 29, 2018
Friction in the IT Helix: How to Create Harmony between Network Design and Security
Segmented virtual networks are complex, creating friction between the network and security. Strengthen synergies with an overlooked technique, a framework for harmony, and three focal areas.
As the European General Data Protection Regulation (GDPR) takes effect, IT leaders are seeking tools and technologies to assist in their compliance efforts. Learn about GDPR and how Masergy’s managed detection and response service helps companies address data breaches.
Eurostar empowers a digital customer experience from the cloud
Jun 21, 2022
Eurostar empowers a digital customer experience from the cloud
High-speed train company Eurostar leverages Amazon Web Services for digital transformation. See how they achieve network reliability for streamlined web, mobile, and call center experiences.
Weber-Stephen lays the groundwork for digital transformation
Oct 1, 2018
Weber-Stephen lays the groundwork for digital transformation
For Weber-Stephen Products, whetting the appetite of BBQ lovers requires one key ingredient: innovation. Learn how an IT refresh supported security and cloud migration while keeping the IT team focused on digital advancements.
WannaCry, HIPAA Violations, Phishing: Three Stories of Security Success
Sep 12, 2018
WannaCry, HIPAA Violations, Phishing: Three Stories of Security Success
For most enterprises, staying on top of cyber security is a task that requires the help of managed security services. Three success stories demonstrate how IT teams are leveraging Masergy to protect their infrastructure from sophisticated attacks.
Teknion leverages SD-WAN to become an IoT disruptor
Aug 24, 2018
Teknion leverages SD-WAN to become an IoT disruptor
How Teknion has become a disruptive force in the furniture industry is a story of digital transformation. Explore how the CIO worked with Masergy to build an agile network, accelerate cloud migration, and empower IoT.
Protera wins with IT flexibility and unrivaled network connectivity
May 16, 2018
Protera wins with IT flexibility and unrivaled network connectivity
Learn how IT outsourcing provider Protera integrated Masergy’s connectivity services into its own solution offering, enabling its SAP-centric clients to seamlessly access applications, no matter where they reside--public, private cloud, or traditional data centers.
Weightmans strengthens security defences while reducing workloads
May 15, 2018
Weightmans strengthens security defences while reducing workloads
Weightmans required more manpower and a comprehensive security strategy to make its security operations as strong as its legal team. See how Masergy’s Managed Detection and Response platform delivers 24-7 monitoring and saves the IT team 144 hours each quarter.
Ingenico increases bandwidth by 30% and cuts costs by 40%
Mar 19, 2018
Ingenico increases bandwidth by 30% and cuts costs by 40%
Ingenico needed a partner that would enable their cloud-first strategy. Explore how Masergy’s Managed SD-WAN increased bandwidth by 30 percent while also decreasing costs.
Intertrust tackles compliance with a security team that runs the extra mile
May 17, 2017
Intertrust tackles compliance with a security team that runs the extra mile
Legal and financial services company Intertrust Group uses Masergy’s network and managed security solutions to tackle security risks and multi-country compliance demands. Explore how the IT team responds to regulations, buys back time, and delivers bandwidth on demand.
PRGX offers new analytics services with a software-defined network
May 24, 2016
PRGX offers new analytics services with a software-defined network
When financial service provider PRGX needed a global network to support a big data analytics service across 30 countries, they turned to Masergy’s software defined platform. Hear how they process nearly 8 petabytes of data significantly faster.
Ancestry handles 75M searches daily with hyper-scale IT infrastructure
Jan 26, 2016
Ancestry handles 75M searches daily with hyper-scale IT infrastructure
With Ancestry.com’s rapidly expanding footprint and ever-increasing demand for processing power, Masergy’s global network service delivers. Understand what powers this hyperscale web company to serve 2M subscribers and handle 75M daily searches.
Amgen accelerates biotech production connecting 64 sites in 7 months — start to finish
Jan 26, 2016
Amgen accelerates biotech production connecting 64 sites in 7 months — start to finish
Amgen relies on Masergy for reliable network services. Learn how their infrastructure provides seamless connections backed by visibility, analytics, and 100% service availability.
HOP enables M&A strategy and cuts IT support costs by 60%
Dec 29, 2015
HOP enables M&A strategy and cuts IT support costs by 60%
When network downtime started spurring 20 help calls per day, HOP Energy turned to Masergy for a solution. See how fully-managed hybrid networking reduces costs by 60 percent, proactively addressing bottlenecks and ensuring redundancy.
Canyons School District cuts IT costs by 75% with cloud communications
Feb 26, 2015
Canyons School District cuts IT costs by 75% with cloud communications
With a lean IT budget serving 33,000 students across 45 facilities, Canyons School District traded costly PBX systems for Unified Communications as a Service. Learn how Masergy customized the service to make schools safer and delivers $360K in annual savings.
Elevate secures consumer credit services with Masergy
Feb 25, 2015
Elevate secures consumer credit services with Masergy
Online credit services company Elevate needed a managed services provider to expand their security workforce. Hear how Unified Enterprise Security helped the company avoid hiring 3-4 more IT experts and proved to be the creative problem solvers Elevate needed.
Hallmark produces family-friendly TV programming with IT speed and agility
Feb 5, 2015
Hallmark produces family-friendly TV programming with IT speed and agility
Grappling with application performance issues, the Hallmark Channel turned to Masergy for a managed network backed by guaranteed service quality. See how a single partner simplified and improved network operations through SD-VPN capabilities and infinite flexibility.
RealD enables 3D viewing experiences with help from Masergy
Feb 5, 2015
RealD enables 3D viewing experiences with help from Masergy
RealD, maker of 3D movie technologies, asked Masergy to connect its offices in the USA, Europe, and Asia with network services and cloud-based unified communications solutions. Learn how Masergy’s cost analysis and rapid implementation earned additional contracts.
Hudson makes commercial mortgage and real estate services seamless across the globe
Feb 3, 2015
Hudson makes commercial mortgage and real estate services seamless across the globe
After a painful experience with a Tier-1 carrier’s MPLS service, commercial mortgage servicer Hudson Advisors needed a remedy. Hear how Masergy resolved their network and application performance problems with reliable connectivity for its global footprint.
American Homes empowers rapid market expansion using cloud communications
Feb 3, 2015
American Homes empowers rapid market expansion using cloud communications
Facing rapid growth, American Homes 4 Rent wanted a unified communications system that was as nimble as their mobile workforce. Hear how Masergy gives leasing agents anywhere, anytime connectivity and sets up phone numbers in new markets in just a couple of hours.
Wabtec advances transit innovation with global IT agility
Feb 3, 2015
Wabtec advances transit innovation with global IT agility
When Wabtec’s network was struggling to keep pace with the demands of modernization in the railroad industry, executives asked Masergy for help. See how software defined networking digitally transformed their legacy system with agility and high performance.
Cornell delivers virtual classroom experiences without disruptions
Feb 3, 2015
Cornell delivers virtual classroom experiences without disruptions
Cornell University’s Johnson Graduate School has a popular distance-learning program that requires flawless video conferencing. See how Masergy made the grade with a high-performance network, 24-7 support, and streamlined HD video on a pure IP/MPLS platform.
Stroz investigates high-profile data breaches with real-time IT responsiveness
Feb 3, 2015
Stroz investigates high-profile data breaches with real-time IT responsiveness
Stroz Friedberg risk management firm wanted a new partner to build a more scalable network. When compared to their Tier-1 provider, Masergy’s platform doubled their bandwidth and enhanced reliability, flexibility, and control. Hear how they now avoid data queues and costs.
Continuum transforms design consultations with video collaboration anywhere anytime
Feb 3, 2015
Continuum transforms design consultations with video collaboration anywhere anytime
Globally-recognized design firm Continuum needed to connect professionals around the globe with video conferencing. See how Masergy’s network delivered a video service plane for exceptional quality of service that keeps employees focused on business.
Hamilton backs international investment services with flawless video communications
Feb 3, 2015
Hamilton backs international investment services with flawless video communications
Private equity firm Hamilton Lane needed a next-generation global network that could seamlessly connect its headquarters, data center and branch offices. Understand the Masergy network architecture and features that supports the company’s voice, video, and data needs.
Adding AI to UC: Extending Masergy UCaaS with AI-powered automation
Sep 22, 2020
Adding AI to UC: Extending Masergy UCaaS with AI-powered automation
Virtual agents aren’t just for contact centers--they work with unified communications too. Here’s how to use AI to automate voice and text interactions.
Why are there so many different interpretations of SASE?
Sep 21, 2020
Why are there so many different interpretations of SASE?
Ask people what SASE is and you’ll likely get 10 answers. While the newness of SASE is a factor in the confusion, here’s what SASE is and what it’s not.
Perfect VoIP and video conferencing: how to avoid digital mush
Aug 27, 2019
Perfect VoIP and video conferencing: how to avoid digital mush
Video conferencing is everywhere today, but it’s not always easy for the network to support the service. This network connectivity guide outlines requirements, tips, and tools to ensure success.
It’s very easy to overshadow the benefits a unified communications platform with a complicated installation process and IT complexity that can easily be avoided. Here’s how to keep UC simple.
The future is now: how AI is digitally disrupting enterprise communication
May 23, 2019
The future is now: how AI is digitally disrupting enterprise communication
Artificial intelligence (AI) is triggering new advances in communications, and you don’t have to wait to cash in on the benefits. Here’s how to apply “what’s next” today.
Five criteria for evaluating managed SD-WAN solutions
May 10, 2019
Five criteria for evaluating managed SD-WAN solutions
SD-WAN is key for cloud-first strategies. These five decision-making criteria target security, cost savings, performance improvement, and resource efficiency.
UCaaS + SIP trunking for positive ROI: a cost analysis of hybrid cloud deployments
May 7, 2019
UCaaS + SIP trunking for positive ROI: a cost analysis of hybrid cloud deployments
Hybrid cloud deployments make it easier to justify a UCaaS investment, but how do you evaluate the cost benefit of hybrid cloud models? Get eight factors for ROI.
IoT success relies heavily on IT infrastructure. This quick guide offers a list of necessities that ensure scalability, control, and simplified management.
The truths and lies of IoT security: monitoring connected devices
Apr 26, 2019
The truths and lies of IoT security: monitoring connected devices
Yesterday’s security techniques and networks don’t always transition well into the new world of IoT. A game of “truth or lie” exposes the certainties and snare traps.
Managed Detection and Response vs. Managed Security services: The difference and how to choose
Apr 17, 2019
Managed Detection and Response vs. Managed Security services: The difference and how to choose
Managed Detection and Response services are still new to many IT professionals. This quick guide explains the basics and how it expands traditional services.
How to secure IaaS/PaaS effectively: customer responsibilities in the shared security model
Apr 15, 2019
How to secure IaaS/PaaS effectively: customer responsibilities in the shared security model
Cloud-based IT environments require customers to shift their security focus. Understand the critical changes needed and how to effectively improve security posture.
Leveraging the flexibility of Masergy's SD-WAN solutions, you'll have the freedom to choose the right configuration for your hybrid, multi-cloud IT environment.
Endpoint Detection & Response: How to Compare Technologies and Services
Dec 9, 2021
Endpoint Detection & Response: How to Compare Technologies and Services
Endpoint security today is anything but optional, and yet it can be difficult to compare solutions. Here are some ways to separate leaders from laggards.
As we look toward the future, Masergy recognizes distinct trends that will continue to foster innovation, putting digital transformation on the fast track.
Every IT professional is expected to master a rat’s nest of acronyms. Wouldn’t it be easier if you had one simple resource to help you untangle it all? Here it is!
Industry expert and Principal Analyst at ZK Research, Zeus Kerravala, offers his guide to investing in SD-WAN managed services. Get the five-point checklist for success.
A third-party analyst firm investigated the total economic impact of Masergy's Managed SD-WAN solution on a global transportation company. Here are the results of the study.
How are enterprises acting on digital transformation strategies? This infographic summarizes research findings in DX technology investments, preferred partners, and ROI approaches.
Seven Criteria Your Network Needs to Increase Agility and Drive Digital Transformation
Sep 18, 2018
Seven Criteria Your Network Needs to Increase Agility and Drive Digital Transformation
The network is the key to innovation, but critical elements are required to sharpen your competitive edge. Get the seven criteria your network needs for IT agility and digital transformation.
6 Reasons Your Contact Center Needs Cross-System Customer Engagement Analytics
Sep 6, 2018
6 Reasons Your Contact Center Needs Cross-System Customer Engagement Analytics
Customers expect more attention, service, and value than ever before. Get the surprising performance metrics, integration statistics, and benefits cloud contact centers provide for analytics-driven organizations.
Masergy Performance Edge is a patent-pending technology enabling Masergy Managed SD-WAN Secure and SASE users to experience connections on public internet broadband roughly equivalent to a dedicated link.
One portal provides AI analytics and a "single pane of glass" view into SD-WAN endpoints, UCaaS deployments, and security alerts. With centralized management, insights and management are simple.
As an industry pioneer in SD-WAN and machine learning-based cybersecurity technology, Masergy offers an integrated SD-WAN solution with continuous 24/7 threat monitoring and response.
Provide hardened wireless access for the cloud-first corporate LAN. Masergy Secure Wi-Fi hardware, powered by Fortinet®, delivers speedy and secure 802.11ac wireless access to your workforce.
Connect your sites using flexible enterprise-grade fixed wireless. Masergy Managed xG delivers future-proof cellular data access for redundant and secure connectivity to your key office locations.
Extend secure global WAN management to your LAN. Masergy Secure Managed Switch solutions provide your business with secure Layer 2 switching for your corporate WAN as a turnkey managed service.
Improve your contact center's service quality and performance with Masergy's cloud-based integrated call recording and agent performance monitoring solution.
Consolidate your cloud security policy enforcement and solve SaaS security problems with a fully-managed CASB paired with our 24/7 monitoring and response.
Integrate Microsoft's Cloud App Security alerts into our Managed Security service to get centralized 24/7 managed detection & response for your business-critical Microsoft Office 365 apps.
Get real-time continuous protection and monitoring to reduce risks and improve operational efficiencies for all of your servers, virtual machines, cloud operating systems, and containers with our turnkey security platform.
Gain the network insights you need to quickly find and respond 24/7 to any compromised endpoints on your network and deny attackers a foothold before they can do real damage.
Mitigate your risk and optimize your security resources with comprehensive detection and response solutions. Learn how Masergy simplifies cloud security and makes protection more affordable for any organization.
Adoption of new digital technologies is driving the rapid evolution in healthcare. While digitization provides tools and capabilities to help solve urgent medical challenges and improve patient outcomes, they also make distributed healthcare networks much more complex—and therefore more vulnerable to attack.
Legal firms face unique challenges in digitizing their services while safeguarding client information and their reputation. Masergy is the partner to help with it all.
Smart manufacturers need a smart network. Manufacturers are constantly striving to gain efficiencies across supply chains while protecting their data. Masergy helps global manufacturers do both.
Partner with a globally recognized leader who delivers innovative technology and a superior customer experience in a fast growth market serving businesses of all sizes.
Transform your customer experience with virtual agents, predictive routing, and workforce optimization embedded in Masergy's software-defined network. This brief details our best-of-breed solutions powered by Cisco.
Transform your collaboration with consistent global communications and unrivaled application performance. This brief provides the details on our best-of-breed solutions powered by Cisco.
Power your digital transformation with flexible solutions that improve cloud application performance and increase agility. Learn more about Masergy's SD-WAN Secure.