“Masergy stands up to its reputation of top-notch customer service. We know that we can rely on them to seamlessly manage our global telecom and data networking solutions.”
Olin Honoré
Vice President of IT
Philadelphia-based Hamilton Lane is one of the largest allocators of private equity capital in the world, providing discretionary and non-discretionary private equity asset management services to investors. Since its inception, a defining element of the company’s culture has been teamwork, fostered through cross-functional teams and a collaborative investment decisionmaking process. As Hamilton Lane grew into a global company with offices across the Americas, Europe, the Middle East and Asia, maintaining its commitment to teamwork became more complex.
With 200 employees, more than a third of which are located in remote offices, the company decided to enhance its communications efforts with next-generation voice, video and data technology to ensure a cohesive and productive working environment. To successfully achieve this objective, Hamilton Lane needed to seamlessly and securely connect their remote offices to the company’s central office and data center in Philadelphia.
With business critical systems on the line, it was crucial to engage the right partner to provide high-quality network solutions that could effectively support their business applications and communications requirements on a global scale. After a thorough search of industry providers, Hamilton Lane turned to industry leader Masergy to meet its networking and connectivity needs.
Recognized results
“We looked at several different candidates and Masergy proved itself as a clear winner,” said Olin Honoré, Vice President of IT for Hamilton Lane. “Masergy was chosen because of the reliability and performance of its global network.”
Masergy developed and deployed a high-quality, global MPLS network, and today serves as Hamilton Lane’s primary and secondary service provider across all locations. “The reliability of the Masergy network has been fantastic. If we have a video call with a client in Hong Kong, we can always rely on a flawless experience,” said Chris O’Donnell, systems administrator at Hamilton Lane.
Hamilton Lane has received substantial ROI from Masergy’s global networking solution, in addition to the following benefits:
Customer Service — Masergy is dedicated to unsurpassed customer support and satisfaction. Masergy’s NOC constantly monitors Hamilton Lane’s network 24/7 and proactively notifies key personnel of any problems — often before their in-house, real-time monitoring station provides issue notification.
Video conferencing — Masergy’s Video QoS guarantees flawless, high-definition video that enables the routine use of video conferencing for client meetings, internal team meetings, employee meetings and personnel interviews. This capability greatly reduces travel time, costs and manpower, while enhancing the company’s commitment to teamwork.
Voice — The global enterprise voice solution over the Masergy network enables internal four-digit intra-office dialing between all global offices, saving the company tens of thousands of dollars each year.
Performance — Masergy’s MPLS network provides a reliable platform that delivers consistent and superiorquality application performance across all Hamilton Lane locations. Masergy operates the only network with SLAs that guarantee all data packets on the voice and video planes are delivered in sequence with minimal jitter and latency.
Flexibility — Masergy’s seamless and scalable networkplatform, allows Hamilton Lane to effectively servetheir international locations. For example, when thecompany opened a new office in Rio de Janeiro,network installation — which would have typically beenvery challenging — was achieved effectively withouthassles. Masergy managed the entire process, includinginterfacing with the local loop providers and enablingend-to-end connectivity.
WAN Optimization — Masergy’s network with WANoptimization delivers significant improvements to awide range of Hamilton Lane’s top IT initiatives. Thecompany can now accelerate application performanceand increase business productivity while optimizing filesharing, web, email, voice and video services.
Hamilton Lane is an independent financial institution that provides discretionary and non-discretionary private equity asset management services to sophisticated investors worldwide. With offices throughout the U.S., London, Hong Kong, Rio de Janeiro, Tel Aviv, Tokyo and Singapore, Hamilton Lane offers a full range of investment products and services that enable clients to participate in the private equity asset class on a global and customized basis. Founded in 1991, Hamilton Lane has more than 190 employees and more than $171 billion in total assets under management and supervision.
Call us now to arrange a consultation (866) 588-5885.
Or arrange for a consultation through our request form.
Dole made global operations more reliable while reducing WAN costs by 45%. Read the full story.
BroadPath began optimizing contact centers for remote work long before it was popular. See how they deliver a highly reliable WFH business model.
See how IMC uses Masergy to enable up-to-the-minute transparency into the precise movements of international container shipments.
Taking a cloud-first approach that would preserve service quality, this company bundled SD-WAN with collaboration and direct cloud connections.
With telemedicine and more medical devices, healthcare IT is under more pressure. Here’s how healthcare companies use Masergy to enable digital care.
When telemedicine usage spiked to 100%, their network didn't even hiccup. Learn how this healthcare provider treats patients with 5x more bandwidth.
Smart manufacturing can be a complex IT paradigm shift. Here’s how three manufacturers use Masergy to move from concept to reality.
Built on their reputations, legal firms must meet the demands of their digital clients. Here’s how several firms use Masergy to digitally transform.
ChoiceTel turned to Masergy for superior SD-WAN customer service and more business opportunities. Here’s how ChoiceTel describes the partnership.
Wanting to target larger clients, Pentima knew their network offerings would need to evolve in key ways. Learn how Managed SD-WAN opened new doors.
Masergy's CTO, Chris MacFarland, teaches you how to reach the milestone of true autonomy. This article originally appeared in Forbes.
As a company that organizations around the world rely on for remote work solutions, Masergy shares these tips for building a work-from-home network.
For Weber-Stephen Products, whetting the appetite of BBQ lovers requires one key ingredient: innovation. Learn how an IT refresh supported security and cloud migration while keeping the IT team focused on digital advancements.
How Teknion has become a disruptive force in the furniture industry is a story of digital transformation. Explore how the CIO worked with Masergy to build an agile network, accelerate cloud migration, and empower IoT.
Learn how IT outsourcing provider Protera integrated Masergy’s connectivity services into its own solution offering, enabling its SAP-centric clients to seamlessly access applications, no matter where they reside--public, private cloud, or traditional data centers.
Ingenico needed a partner that would enable their cloud-first strategy. Explore how Masergy’s Managed SD-WAN increased bandwidth by 30 percent while also decreasing costs.
When financial service provider PRGX needed a global network to support a big data analytics service across 30 countries, they turned to Masergy’s software defined platform. Hear how they process nearly 8 petabytes of data significantly faster.
With Ancestry.com’s rapidly expanding footprint and ever-increasing demand for processing power, Masergy’s global network service delivers. Understand what powers this hyperscale web company to serve 2M subscribers and handle 75M daily searches.
Amgen relies on Masergy for reliable network services. Learn how their infrastructure provides seamless connections backed by visibility, analytics, and 100% service availability.
When network downtime started spurring 20 help calls per day, HOP Energy turned to Masergy for a solution. See how fully-managed hybrid networking reduces costs by 60 percent, proactively addressing bottlenecks and ensuring redundancy.
After a painful experience with a Tier-1 carrier’s MPLS service, commercial mortgage servicer Hudson Advisors needed a remedy. Hear how Masergy resolved their network and application performance problems with reliable connectivity for its global footprint.
When Wabtec’s network was struggling to keep pace with the demands of modernization in the railroad industry, executives asked Masergy for help. See how software defined networking digitally transformed their legacy system with agility and high performance.
Cornell University’s Johnson Graduate School has a popular distance-learning program that requires flawless video conferencing. See how Masergy made the grade with a high-performance network, 24-7 support, and streamlined HD video on a pure IP/MPLS platform.
Globally-recognized design firm Continuum needed to connect professionals around the globe with video conferencing. See how Masergy’s network delivered a video service plane for exceptional quality of service that keeps employees focused on business.