Immediate service anytime, anywhere, on any supported device
Self-service options for fast resolution
More productive wait times for live agents
Automate repetitive tasks
Decrease support costs
Get 24/7 service without payroll and benefits!
Empower agents with the information they need
Make interactions more personalized
Improve job satisfaction
Hit the trifecta – happier customers with first call resolution, happier agents with one desktop view of the entire customer journey, and improved efficiencies for your business. With Masergy Cloud Contact Center your agents will need just one tool quickly and effectively service your customer.
According to Gartner’s "Market Guide for Conversational Platforms," by 2021, 15% of all customer service interactions will be completely handled by AI, an increase of 400% from 2017. And they predict that by 2020, 25% of customer service and support operations will integrate virtual customer assist technology across engagement channels.
Now it's easier than ever to enable self-service and automate customer interactions for reduced call volumes. Leveraging artificial intelligence, Cloud IVR is a web-based visual tool for building conversational experiences.
Transform your customer experience with virtual agents, predictive routing, and workforce optimization embedded in Masergy's software-defined network. This brief details our best-of-breed solutions powered by Cisco.
Delivering customer care at reduced costs, virtual agents can help you respond in times of crisis. Here’s how to use AI for service automation.
Virtual Agents are here, but which technologies ensure true intelligence? This framework guides you through the advanced functionality and deployment methods, mapping business needs to capabilities.
Nemertes Research sheds light on the cloud technologies used to build a digital customer experience, highlighting the deployment methods and integration steps needed to create coveted customer journeys.
Enjoy a best-of-breed, Cisco Webex solution embedded into Masergy’s global software-defined network.
The urgency for unified communications has greatly increased, so what do IT teams need now? Nemertes Research studies show success correlates with these activities.