Your business success depends on the customer experience you deliver. A better experience drives loyalty, and loyalty creates new engagement channels and revenue streams. The bottom line: A good contact center can turn happier customers into business outcomes.
Masergy’s Cloud Contact Center delivers unsurpassed quality as a best-of-breed solution leveraging Cisco Webex® technology embedded into our global software-defined network. Complete with virtual agents, workforce management, and predictive call routing, you’ll be able to provide the best possible customer experience.
Is your contact center prepared for wave upon wave of customer interactions? Don't let your network cause your customer service to come crashing down. Our Cloud Contact Center solutions are powered by Cisco, secured 24/7 by Masergy's certified security analysts, and delivered with industry-leading quality over the Masergy software-defined network. Ride your way to perfection with Masergy.
Cloud technologies for the digital customer experience
Essen Health Care partnered with Masergy to upgrade legacy PBX technology. Learn how Global Unified Communications as a Service and Cloud Contact Center solutions enable enterprise-grade call routing and comprehensive management capabilities.
High-speed train company Eurostar partners with Masergy for cloud digital transformation that leverages Amazon Web Services. See how Masergy ensures network reliability that supports streamlined web, mobile, and call center experiences.
With two awards, Cisco recognizes Masergy as its top strategic partner in delivering Webex Contact Center solutions to the market. Masergy has more bookings and the most global users worldwide.
AI technologies are automating customer service tasks, but putting together a cohesive approach can be difficult. This how-to guide has tips for avoiding complexity and streamlining your strategy.
Enjoy a best-of-breed, Cisco Webex solution embedded into Masergy’s global software-defined network.
The customer engagement hierarchy should drive your customer service strategy, but mapping data across each phase and system is difficult. Key insights help you transform your business.
Customers expect more attention, service, and value than ever before. Get the surprising performance metrics, integration statistics, and benefits cloud contact centers provide for analytics-driven organizations.
How do contact center performance metrics improve interactions? Today’s trends reveal the business objective disconnect and how cloud communications make data analysis more effective.
These three communication guidelines can be used to design a remote workforce strategy. Get the guidelines and technologies required for success.
Remote workforces have companies moving communications and contact centers to the cloud with greater urgency. Nemertes explains how successful companies do it best.
Hybrid cloud approaches are making it easier to move communications and contact centers to the cloud. Understand the benefits and how it works.
How do you leverage AI and cloud technology to build predictive service that proactively delights customers? Consider this your toolkit for 2020 and beyond.
Virtual Agents are here, but which technologies ensure true intelligence? This framework guides you through the advanced functionality and deployment methods, mapping business needs to capabilities.
Delivering customer care at reduced costs, virtual agents can help you respond in times of crisis. Here’s how to use AI for service automation.