Your business success depends on the customer experience you deliver. A better experience drives loyalty, and loyalty creates new engagement channels and revenue streams. The bottom line: A good contact center can turn happier customers into business outcomes.
Masergy’s Cloud Contact Center delivers unsurpassed quality as a best-of-breed solution leveraging Cisco Webex® technology embedded into our global software-defined network. Complete with virtual agents, workforce management, and predictive call routing, you’ll be able to provide the best possible customer experience.
Cloud technologies for the digital customer experience
Is your contact center prepared for wave upon wave of customer interactions? Ride your way to perfection with Masergy Cloud Contact Center.
Remote workforces have companies moving communications and contact centers to the cloud with greater urgency. Nemertes explains how successful companies do it best.
Learn how Essen Health Care enables enterprise-grade call routing and comprehensive management capabilities for 57,000+ patients.
Enjoy a best-of-breed, Cisco Webex solution embedded into Masergy’s global software-defined network.
IDG research shows what matters most when designing a strategy for unified communications and cloud contact centers. Get the top three considerations.
Transform your customer experience with virtual agents, predictive routing, and workforce optimization embedded in Masergy's software-defined network. This brief details our best-of-breed solutions powered by Cisco.