Your contact center is the center of your business
When your customer experience is dialed in, satisfaction is dialed up
Your business success relies on an modern customer experience, and a superior digital experience can drive loyalty, new engagement channels, and revenue streams. The bottom line: A next-generation contact center can turn happier customers into business outcomes.
Masergy’s Cloud Contact Center solutions deliver innovation and quality with best-of-breed technologies embedded into our global software-defined network. Complete with AI-powered virtual agents, workforce management, and predictive call routing, you’ll be able to reinvent your customer experience for the digital-first era.
Masergy stands out
Webex® coupled with Masergy’s secure global SD-network
Next-gen customer experiences are marked by highly reliable digital services available everywhere. That’s why Masergy embedded Cisco Webex technology into our global software-defined network, giving contact centers, remote agents, and customers superior communications quality alongside resilient cloud application performance. With Webex and Masergy working together, you get two innovators in one solution platform.
Omni-channel and predictive routing
Consumers want to interact through their preferred communication channel with an agent that understands their history, and that means meeting them where they are with the agent best suited to meet their needs. With Masergy’s omni-channel and predictive routing solutions you will be able to connect with customers in their channel of choice, providing your agents the data analytics they need to ability to delight customers with personalized engagements and service efficiency.
Virtual agents and workforce management
From managing AI-intelligent self-service agents to engaging agents in the office and at home, workforce management is a foundational element in crafting today’s digital experience. Masergy’s virtual agent offerings and workforce management tools help you meet and exceed expectations with accurate speech recognition, machine detection capabilities, streamlined scheduling processes, and talent forecasting. This way contact center managers are free to focus on performance.
What's trending
case study
Essen ensures effective care for 57,000+ patients
Learn how Essen Health Care enables enterprise-grade call routing and comprehensive management capabilities for 57,000+ patients.
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2022 UCaas & CCaaS Market Trends Snapshot
When companies can’t afford communications disruptions, CIO research reveals how IT leaders ensure UCaaS and CCaaS success.
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CIO Research Reveals New Success Requirements for UCaaS and CCaaS
When it comes to cloud migration, you’ll need a stronger focus on integration and consolidation than you did two years ago. CIO research explains why.
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Interested in learning more about Contact Center?
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Omni-Channel
Masergy Cloud Contact Center give your agents the ability to serve customers through their preferred channel–be it a phone call, text message, or email.
Predictive Routing
Connect the right customer with the right agent using machine learning and big data analytics to generate better outcomes.
Virtual Agent
Always on and ready, Masergy’s Virtual Agent delivers self-service applications with speech recognition accuracy and machine detection capabilities.
Workforce Management
A streamlined workflow leads to happier customers and more productive employees with real-time call analytics, KPIs, and monitoring.