Fast and personalized Omni-Channel service every time

A 360-degree view of your customers powered by Cisco®

Personalize your customer experience

Consumers want to communicate through their preferred channel–be it a phone call, text message, or email. And they expect your agents to know everything about their history. With Masergy Cloud Contact Center you will be able to offer your customers more choices and give your agents the ability to serve customers efficiently.

Personalized engagements

360-degree view of interactions–regardless of the channel

Single, holistic view of all relevant details

Swift and efficient service

Streamline agent experience

One unified desktop view of the customer journey

A single workflow to manage all interactions

Insights that empower agents to delight customers

Flexible cloud solution

Options to scale up and down based on your business needs

No capital expenditure outlay and automatic software updates

Access AI-powered solutions and application plugins

Best-of-breed cloud contact center solutions

Contact centers are the epicenter of your business, and the customer experience can be the difference between loyalty and lost revenue. You need a contact center platform you can be certain will perform. Masergy’s Cloud Contact Center solution is powered by Cisco and embedded in the Masergy software-defined network that delivers unparalleled performance.

Seamless application integration

Hit the trifecta – happier customers with the first-call resolution, happier agents with one desktop view of the entire customer journey, and improved efficiencies for your business. With Masergy Cloud Contact Center your agents will need just one tool to quickly and effectively service your customer.

Transforming the Customer Journey

A Nemertes Research report

Keep Exploring

Enhance customer experiences with Masergy Cloud Contact Center


Enhance customer experiences with Masergy Cloud Contact Center

Enjoy a best-of-breed, Webex solution embedded into Masergy’s global software-defined network.

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Building Next-Generation WFM for Your Contact Center

White Paper

Building Next-Generation WFM for Your Contact Center

WFM tools are now powered by analytics engines, artificial intelligence and machine learning. This guide highlights the leading-edge capabilities you need to take your contact center to the next level.

Download the White Paper

Masergy Cloud Contact Center solution brief

Solution Brief

Masergy Cloud Contact Center solution brief

Transform your customer experience with virtual agents, predictive routing, and workforce optimization embedded in Masergy's software-defined network. This brief details our best-of-breed solutions powered by Cisco.

Read the Solution Brief

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