360-degree view of interactions–regardless of the channel
Single, holistic view of all relevant details
Swift and efficient service
One unified desktop view of the customer journey
A single workflow to manage all interactions
Insights that empower agents to delight customers
Options to scale up and down based on your business needs
No capital expenditure outlay and automatic software updates
Access AI-powered solutions and application plugins
Contact centers are the epicenter of your business, and the customer experience can be the difference between loyalty and lost revenue. You need a contact center platform you can be certain will perform. Masergy’s Cloud Contact Center solution is powered by Cisco and embedded in the Masergy software-defined network that delivers unparalleled performance.
Hit the trifecta – happier customers with the first-call resolution, happier agents with one desktop view of the entire customer journey, and improved efficiencies for your business. With Masergy Cloud Contact Center your agents will need just one tool to quickly and effectively service your customer.
A Nemertes Research report
AI is fueling the digital customer experience, and research studies can help you confidently create a plan for investment. Identify ROI and avoid implementation missteps with this guide.
How do you leverage AI and cloud technology to build predictive service that proactively delights customers? Consider this your toolkit for 2020 and beyond.
Transform your customer experience with virtual agents, predictive routing, and workforce optimization embedded in Masergy's software-defined network. This brief details our best-of-breed solutions powered by Cisco.
Essen Health Care partnered with Masergy to upgrade legacy PBX technology. Learn how Global Unified Communications as a Service and Cloud Contact Center solutions enable enterprise-grade call routing and comprehensive management capabilities.
Nemertes Research sheds light on the cloud technologies used to build a digital customer experience, highlighting the deployment methods and integration steps needed to create coveted customer journeys.
Enjoy a best-of-breed, Cisco Webex solution embedded into Masergy’s global software-defined network.
Contact centers need to evolve with modern technologies, but how do you decide among the options? This cloud migration guide has selection criteria help you identify the best approach.
With two awards, Cisco recognizes Masergy as its top strategic partner in delivering Webex Contact Center solutions to the market. Masergy has more bookings and the most global users worldwide.