Fast and personalized Omni-Channel service every time
A 360-degree view of your customers powered by Cisco®
Personalize your customer experience
Consumers want to communicate through their preferred channel–be it a phone call, text message, or email. And they expect your agents to know everything about their history. With Masergy Cloud Contact Center you will be able to offer your customers more choices and give your agents the ability to serve customers efficiently.
- 360-degree view of interactions–regardless of the channel
- Single, holistic view of all relevant details
- Swift and efficient service
Streamline agent experience
- One unified desktop view of the customer journey
- A single workflow to manage all interactions
- Insights that empower agents to delight customers
Flexible cloud solution
- Options to scale up and down based on your business needs
- No capital expenditure outlay and automatic software updates
- Access AI-powered solutions and application plugins
Best-of-breed cloud contact center solutions
Contact centers are the epicenter of your business, and the customer experience can be the difference between loyalty and lost revenue. You need a contact center platform you can be certain will perform. Masergy’s Cloud Contact Center solution is powered by Cisco and embedded in the Masergy software-defined network that delivers unparalleled performance.
Seamless application integration
Hit the trifecta – happier customers with the first-call resolution, happier agents with one desktop view of the entire customer journey, and improved efficiencies for your business. With Masergy Cloud Contact Center your agents will need just one tool to quickly and effectively service your customer.
Building Next-Generation WFM for Your Contact Center
WFM tools are now powered by analytics engines, artificial intelligence and machine learning. This guide highlights the leading-edge capabilities you need to take your contact center to the next level.
Transform Your Customer Experience
Transform your customer experience with virtual agents, predictive routing, and workforce optimization embedded in Masergy's software-defined network. This brief details our best-of-breed solutions powered by Cisco.
2022 UCaas & CCaaS Market Trends Snapshot
When companies can’t afford communications disruptions, CIO research reveals how IT leaders ensure UCaaS and CCaaS success.
Interested in how Omni-Channel can improve your business?
Call us now to arrange a consultation (866) 588-5885.
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Connect the right customer with the right agent using machine learning and big data analytics to generate better outcomes.
Always on and ready, Masergy’s Virtual Agent delivers self-service applications with speech recognition accuracy and machine detection capabilities.