Consumers want to communicate through their preferred channel–be it a phone call, text message, or email. And they expect your agents to know everything about their history. With Masergy Cloud Contact Center you will be able to offer your customers more choices and give your agents the ability to serve customers efficiently.
360-degree view of interactions–regardless of the channel
Single, holistic view of all relevant details
Swift and efficient service
One unified desktop view of the customer journey
A single workflow to manage all interactions
Insights that empower agents to delight customers
Options to scale up and down based on your business needs
No capital expenditure outlay and automatic software updates
Access AI-powered solutions and application plugins
Contact centers are the epicenter of your business, and the customer experience can be the difference between loyalty and lost revenue. You need a contact center platform you can be certain will perform. Masergy’s Cloud Contact Center solution is powered by Cisco and embedded in the Masergy software-defined network that delivers unparalleled performance.
Hit the trifecta – happier customers with the first-call resolution, happier agents with one desktop view of the entire customer journey, and improved efficiencies for your business. With Masergy Cloud Contact Center your agents will need just one tool to quickly and effectively service your customer.
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