Consumers want to communicate through their preferred channel–be it a phone call, text message, or email. And they expect your agents to know everything about their history. With Masergy Cloud Contact Center you will be able to offer your customers more choices and give your agents the ability to serve customers efficiently.
Contact centers are the epicenter of your business, and the customer experience can be the difference between loyalty and lost revenue. You need a contact center platform you can be certain will perform. Masergy's Cloud Contact Center solution is powered by Cisco and embedded in the Masergy software-defined network that delivers unparalleled performance.
Hit the trifecta – happier customers with first-call resolution, happier agents with one desktop view of the entire customer journey, and improved efficiencies for your business. With Masergy Cloud Contact Center your agents will need just one tool to quickly and effectively service your customer.
AI is fueling the digital customer experience, and research studies can help you confidently create a plan for investment. Identify ROI and avoid implementation missteps with this guide.
How do you leverage AI and cloud technology to build predictive service that proactively delights customers? Consider this your toolkit for 2020 and beyond.
Transform your customer experience with virtual agents, predictive routing, and workforce optimization embedded in Masergy's software-defined network. This brief details our best-of-breed solutions powered by Cisco.
Essen Health Care partnered with Masergy to upgrade legacy PBX technology. Learn how Global Unified Communications as a Service and Cloud Contact Center solutions enable enterprise-grade call routing and comprehensive management capabilities.
Nemertes Research sheds light on the cloud technologies used to build a digital customer experience, highlighting the deployment methods and integration steps needed to create coveted customer journeys.
Enjoy a best-of-breed, Cisco Webex solution embedded into Masergy’s global software-defined network.
Contact centers need to evolve with modern technologies, but how do you decide among the options? This cloud migration guide has selection criteria help you identify the best approach.
With two awards, Cisco recognizes Masergy as its top strategic partner in delivering Webex Contact Center solutions to the market. Masergy has more bookings and the most global users worldwide.
IDG research shows what matters most when designing a strategy for unified communications and cloud contact centers. Get the top three considerations.