Property management company gains cloud stability and IT productivity
Meeting the demands of commercial real estate tenets requires one thing— stability. When IT executives at a major property management company began taking a cloud-first approach to digital transformation, their goal was to reap the full benefits of the cloud without jeopardizing the company’s highly dependable services. After all, the company owns and manages thousands of properties and has hundreds of employees and contractors relying on them.
With a lean IT department, three data centers, and lots of hardware and vendors to manage, executives recognized their cloud migration would be a challenging journey. However, they also saw the opportunity to simplify their technology footprint while saving time and money. Focused on service optimization, voice communications, network stability, and security, the IT team didn’t want to build solutions from scratch. Instead, they wanted a managed service.
“Everything was in-house, so we were spending a lot of time troubleshooting problems,” explained the V.P. of IT. “We needed to use more cloud services rather than building more internal data centers.”
“Anyone can provide cloud phone services—the bigger part of it is the quality of service. When a single company provides SD-WAN, UCaaS, and management, quality is assured.”
VP of IT
With a comprehensive selection criteria in hand, and the team evaluated multiple providers, ultimately deciding on Masergy. “We found Masergy to be a good fit for us, because it has a high-performance global network and we could get the attention we needed—unlike with large telecommunication providers. The network availability was very important to us, as was the customer experience and the converged solutions,” he said.
SD-WAN and UCaaS in one managed service
The company leveraged Masergy’s Managed SD-WAN Secure service to improve the availability of their network, but the solution also empowers the entire organization with advanced communications tools using Masergy’s Unified Communications as Service (UCaaS). Service level agreements are integral to the company’s requirements, and SD-WAN application-based routing prioritizes network bandwidth for superior application performance. Plus, Masergy’s direct interconnections to the Microsoft Azure® cloud provide service level agreements (SLAs) of 100% “Anyone can provide cloud phone services—the bigger part of it is the quality of service. When a single company provides SD-WAN, UCaaS, and management, quality is assured.” VP of IT Property management company gains cloud stability and IT productivity CASE STUDY Managed SD-WAN Secure Multi-Cloud Connectivity Unified Communications Copyright ©2021 Masergy. All rights reserved. masergy.com availability to their cloud environment. On-demand controls also provide the flexibility to make adjustments with ease. Meanwhile, the solution allows offices to bring their own internet services. IT leaders paired SD-WAN and UCaaS together to ensure industry-leading user experiences for cloud telephony. Best of all, Masergy monitors and manages these services 24/7. “Anyone can provide cloud phone services—the bigger part of it is the quality of service. When a single company provides SD-WAN, UCaaS, and management, quality is assured,” explained the V.P. of IT.
IT without the complexity
With a single platform for data, voice, and internet services, the company now has one partner delivering on more of its needs, making IT management less complicated. Managers enjoy the increased visibility, control, and security of the solution. Plus, decommissioning hardware has reduced operational costs and power consumption, which is also important. “With Masergy, we eliminated most of our data centers. We are no longer in the business of going through all the firewall rules every day or updating the firmware on all these devices. We are focused on our core business,” he said.
Reliable services come with flexibility
While productivity gains are significant, improvements in reliability and agility are the biggest benefits. Before, the company had experienced network outages over the years, but now the network environment is a lot more stable. Automatic failover and multiple connections reduced downtime. From a single dashboard, the company can manage connectivity across their enterprise and connect with multiple cloud platforms with greater speed and reliability. In fact, with Masergy’s SLAs, IT leaders can create and control a predictable cloud application experience.
Recognized results
- Enabled a high-performance, cloud-first strategy
- Resolved application performance issues
- Converged services to reduce IT costs
- Improved productivity for the IT team
- Strengthened business continuity
Resilient infrastructure services are the foundation of business continuity, and annual disaster recovery testing, including complete failovers, verify the stability of the company’s multi-cloud environment. “We do a lot more Disaster Recovery (DR) testing nowadays, and our failovers have gone very well every time,” explained the V.P. of IT.
Partnership when it matters most
The 2020 pandemic served as another test of the company network, and again the team found it resilient under pressure. When 90% of employees started working from home, the IT team had the flexibility needed to enable remote work. Today, employees have all the same technology benefits no matter where they are located. “In March 2020, the first thing we did was increase our bandwidth and VPN licenses, and it was a quick turnaround with Masergy. We didn’t have to wait two weeks. It was seamless—even when we needed to reroute some traffic directly to the internet and ensure applications were getting the right bandwidth,” he said. Best of all, Masergy is a good cultural fit for the company, even helping the internal IT team to better integrate solutions from their other partners. “One thing we like about Masergy is that our account manager is always available to take our calls and escalation is easy. Multiple Masergy engineers don’t just do what we ask, they work as part of our team.”
Interested in learning more about Unified Communications?
Call us now to arrange a consultation (866) 588-5885.
Or arrange for a consultation through our request form.
Ahead of the game: Azzurro HD at the forefront of at-home TV broadcast
As at-home TV broadcasting became the standard, Azzurro found themselves ahead of the trend with secure, high-performance transmission services.
Learn more about Ahead of the game: Azzurro HD at the forefront of at-home TV broadcast
Dole protects global food quality with high-performance SD-network
Dole made global operations more reliable while reducing WAN costs by 45%. Read the full story.
Learn more about Dole protects global food quality with high-performance SD-network
BroadPath creates a radically different IT platform for work from home
BroadPath began optimizing contact centers for remote work long before it was popular. See how they deliver a highly reliable WFH business model.
Learn more about BroadPath creates a radically different IT platform for work from home
IMC Companies provide supply chain transparency with technology built on a high-performance network
See how IMC uses Masergy to enable up-to-the-minute transparency into the precise movements of international container shipments.
Balfour Beatty powers remote work with communications in the cloud
As the leading international infrastructure group, Balfour Beatty is keeping remote collaboration cost-effective for more than 6,000 employees.
Learn more about Balfour Beatty powers remote work with communications in the cloud
Healthcare: How providers transform with help from Masergy
With telemedicine and more medical devices, healthcare IT is under more pressure. Here’s how healthcare companies use Masergy to enable digital care.
Learn more about Healthcare: How providers transform with help from Masergy
SD-WAN prepares healthcare provider for spikes in telemedicine
When telemedicine usage spiked to 100%, their network didn't even hiccup. Learn how this healthcare provider treats patients with 5x more bandwidth.
Learn more about SD-WAN prepares healthcare provider for spikes in telemedicine
Smart manufacturing: How companies transform with help from Masergy
Smart manufacturing can be a complex IT paradigm shift. Here’s how three manufacturers use Masergy to move from concept to reality.
Learn more about Smart manufacturing: How companies transform with help from Masergy
Legal firms build trust and service efficiencies with Masergy
Built on their reputations, legal firms must meet the demands of their digital clients. Here’s how several firms use Masergy to digitally transform.
Learn more about Legal firms build trust and service efficiencies with Masergy
ChoiceTel strengthens competitive SD-WAN opportunities and customer experience
ChoiceTel turned to Masergy for superior SD-WAN customer service and more business opportunities. Here’s how ChoiceTel describes the partnership.
Learn more about ChoiceTel strengthens competitive SD-WAN opportunities and customer experience
Pentima expands sales reach to large, global enterprises with Managed SD-WAN
Wanting to target larger clients, Pentima knew their network offerings would need to evolve in key ways. Learn how Managed SD-WAN opened new doors.
Learn more about Pentima expands sales reach to large, global enterprises with Managed SD-WAN
The autonomous enterprise: Building your digital vision
Masergy's CTO, Chris MacFarland, teaches you how to reach the milestone of true autonomy. This article originally appeared in Forbes.
Learn more about The autonomous enterprise: Building your digital vision
Moving to a virtual workforce? Four requirements and one key success factor
As a company that organizations around the world rely on for remote work solutions, Masergy shares these tips for building a work-from-home network.
Learn more about Moving to a virtual workforce? Four requirements and one key success factor
Weber-Stephen lays the groundwork for digital transformation
For Weber-Stephen Products, whetting the appetite of BBQ lovers requires one key ingredient: innovation. Learn how an IT refresh supported security and cloud migration while keeping the IT team focused on digital advancements.
Learn more about Weber-Stephen lays the groundwork for digital transformation
Teknion leverages SD-WAN to become an IoT disruptor
How Teknion has become a disruptive force in the furniture industry is a story of digital transformation. Explore how the CIO worked with Masergy to build an agile network, accelerate cloud migration, and empower IoT.
Learn more about Teknion leverages SD-WAN to become an IoT disruptor
Protera wins with IT flexibility and unrivaled network connectivity
Learn how IT outsourcing provider Protera integrated Masergy’s connectivity services into its own solution offering, enabling its SAP-centric clients to seamlessly access applications, no matter where they reside--public, private cloud, or traditional data centers.
Learn more about Protera wins with IT flexibility and unrivaled network connectivity
Ingenico increases bandwidth by 30% and cuts costs by 40%
Ingenico needed a partner that would enable their cloud-first strategy. Explore how Masergy’s Managed SD-WAN increased bandwidth by 30 percent while also decreasing costs.
Learn more about Ingenico increases bandwidth by 30% and cuts costs by 40%
Essen ensures effective care for 57,000+ patients
Learn how Essen Health Care enables enterprise-grade call routing and comprehensive management capabilities for 57,000+ patients.
Learn more about Essen ensures effective care for 57,000+ patients
PRGX offers new analytics services with a software-defined network
When financial service provider PRGX needed a global network to support a big data analytics service across 30 countries, they turned to Masergy’s software defined platform. Hear how they process nearly 8 petabytes of data significantly faster.
Learn more about PRGX offers new analytics services with a software-defined network
Ancestry handles 75M searches daily with hyper-scale IT infrastructure
With Ancestry.com’s rapidly expanding footprint and ever-increasing demand for processing power, Masergy’s global network service delivers. Understand what powers this hyperscale web company to serve 2M subscribers and handle 75M daily searches.
Learn more about Ancestry handles 75M searches daily with hyper-scale IT infrastructure
Amgen accelerates biotech production connecting 64 sites in 7 months — start to finish
Amgen relies on Masergy for reliable network services. Learn how their infrastructure provides seamless connections backed by visibility, analytics, and 100% service availability.
HOP enables M&A strategy and cuts IT support costs by 60%
When network downtime started spurring 20 help calls per day, HOP Energy turned to Masergy for a solution. See how fully-managed hybrid networking reduces costs by 60 percent, proactively addressing bottlenecks and ensuring redundancy.
Learn more about HOP enables M&A strategy and cuts IT support costs by 60%
RealD enables 3D viewing experiences with help from Masergy
RealD, maker of 3D movie technologies, asked Masergy to connect its offices in the USA, Europe, and Asia with network services and cloud-based unified communications solutions. Learn how Masergy’s cost analysis and rapid implementation earned additional contracts.
Learn more about RealD enables 3D viewing experiences with help from Masergy
Hudson makes commercial mortgage and real estate services seamless across the globe
After a painful experience with a Tier-1 carrier’s MPLS service, commercial mortgage servicer Hudson Advisors needed a remedy. Hear how Masergy resolved their network and application performance problems with reliable connectivity for its global footprint.
Learn more about Hudson makes commercial mortgage and real estate services seamless across the globe
Wabtec advances transit innovation with global IT agility
When Wabtec’s network was struggling to keep pace with the demands of modernization in the railroad industry, executives asked Masergy for help. See how software defined networking digitally transformed their legacy system with agility and high performance.
Learn more about Wabtec advances transit innovation with global IT agility
Cornell delivers virtual classroom experiences without disruptions
Cornell University’s Johnson Graduate School has a popular distance-learning program that requires flawless video conferencing. See how Masergy made the grade with a high-performance network, 24-7 support, and streamlined HD video on a pure IP/MPLS platform.
Learn more about Cornell delivers virtual classroom experiences without disruptions
Continuum transforms design consultations with video collaboration anywhere anytime
Globally-recognized design firm Continuum needed to connect professionals around the globe with video conferencing. See how Masergy’s network delivered a video service plane for exceptional quality of service that keeps employees focused on business.
Learn more about Continuum transforms design consultations with video collaboration anywhere anytime
Hamilton backs international investment services with flawless video communications
Private equity firm Hamilton Lane needed a next-generation global network that could seamlessly connect its headquarters, data center and branch offices. Understand the Masergy network architecture and features that supports the company’s voice, video, and data needs.
Learn more about Hamilton backs international investment services with flawless video communications