Pentima expands sales reach to large, global enterprises with Managed SD-WAN
“Masergy’s solutions do what the client wants. It’s scalable, flexible, and secure. There’s obviously a higher expectation for performance, and Masergy delivers. Their product is more than just a box — it’s about the experience and service, which is second to none.”
Managing Director at Pentima
- Expanded sales opportunities, attracting larger global clients
- Optimized customer support and the overall service experience
- Accelerated sales processes using Masergy’s technical expertise
Pentima has over 20 years of networking experience in its team and separates itself in a crowded market by guaranteeing a ‘first class’ customer service. The operation only works with a handful of carefully selected partners to offer premium global networking services and project management for its clients. Pentima’s Board realised that if they wanted to target larger prospects, their network would need to evolve in certain key areas:
Pentima wanted to appeal to and support global businesses, but its current network configuration couldn’t guarantee a reliable service and reach past their existing geographical limits of EU, Asia Pacific and America.
First-class customer service
With a relatively small team, Pentima was unable to support complex technical issues after the sale and take care of billing, legal, and customer services. Therefore the company required a supplier who could provide them with a hands-off service.
Even with 20 years of network experience in their team, Pentima needed better support to deal with potential clients’ technical questions, push-backs and complex design requests during the negotiation stage, in order to win more sales.
Jeff Heard, Pentima’s managing director, had previously worked alongside Masergy during his time as an Account Manager at Colt. He knew that Masergy’s expertise and technical prowess would be an ideal fit for Pentima and enable them to evolve their business strategy significantly.
Working with Masergy
Masergy is known globally for its innovative and fully managed SD-WAN solutions. Whether Pentima’s clients are searching for a cost-effective cloud application delivery solution or to strengthen their data security, the flexibility of Masergy’s global SD-WAN services (single portal for real-time analytics, 24/7 performance monitoring, as well as the integration with security and cloud communications technologies and services) ensures that Pentima’s clients are far better equipped to handle the necessary challenges of operating in the modern, multi-cloud marketplace.
Pentima has become a Masergy channel agent. This means that Pentima acts as a trusted advisor, bringing potential clients to Masergy only after consultation when they feel that the company would benefit from Masergy’s services. In the agent model, Masergy owns the client relationship, allowing agents to stay focused on consulting rather than managing service delivery.
“With Masergy, I have tech support, billing, contracts, and any other support I need. We don’t have to worry about anything after that. It’s a ‘set it and forget it’ type of situation, which works perfectly for us being such a small team.”
The scope and reach of Masergy’s global network footprint helped expand Pentima’s sales opportunities to multi-national and mid-to-large size enterprises. The flexibility and extreme responsiveness of Masergy’s software-defined network allows the organization to address more complex needs, with Masergy now turning complexity into agility for Pentima’s clients.
First-class customer service
Masergy’s around-the-clock support has meant that Heard is now receiving feedback from his clients about how proactive and transparent Masergy’s network operations center and support staff have been, alerting them to service issues before they receive notification by the end user.
“The support that our clients get from Masergy is amazing and a genuine advantage in the marketplace for Pentima. They’re always available, professional, knowledgeable, honest, and if they don’t know, they will get you an answer.”
Masergy’s professional and technical expertise enables Pentima to build strong bonds of trust with its prospects, and Masergy’s in-depth consultative sales process allows Pentima to uncover the full breadth and complexity of potential clients’ needs. Not only does this mean that Pentima can win larger bids more often, but the organization’s corporate reputation is also improved, inturn attracting larger clients.
SD-WAN? We're here to answer all of your questions.
Call us now to arrange a consultation (866) 588-5885.
Or arrange for a consultation through our request form.
Dole protects global food quality with high-performance SD-network
Dole made global operations more reliable while reducing WAN costs by 45%. Read the full story.
BroadPath creates a radically different IT platform for work from home
BroadPath began optimizing contact centers for remote work long before it was popular. See how they deliver a highly reliable WFH business model.
IMC Companies provide supply chain transparency with technology built on a high-performance network
See how IMC uses Masergy to enable up-to-the-minute transparency into the precise movements of international container shipments.
Property management company gains cloud stability and IT productivity
Taking a cloud-first approach that would preserve service quality, this company bundled SD-WAN with collaboration and direct cloud connections.
Healthcare: How providers transform with help from Masergy
With telemedicine and more medical devices, healthcare IT is under more pressure. Here’s how healthcare companies use Masergy to enable digital care.
SD-WAN prepares healthcare provider for spikes in telemedicine
When telemedicine usage spiked to 100%, their network didn't even hiccup. Learn how this healthcare provider treats patients with 5x more bandwidth.
Smart manufacturing: How companies transform with help from Masergy
Smart manufacturing can be a complex IT paradigm shift. Here’s how three manufacturers use Masergy to move from concept to reality.
Legal firms build trust and service efficiencies with Masergy
Built on their reputations, legal firms must meet the demands of their digital clients. Here’s how several firms use Masergy to digitally transform.
ChoiceTel strengthens competitive SD-WAN opportunities and customer experience
ChoiceTel turned to Masergy for superior SD-WAN customer service and more business opportunities. Here’s how ChoiceTel describes the partnership.
The autonomous enterprise: Building your digital vision
Masergy's CTO, Chris MacFarland, teaches you how to reach the milestone of true autonomy. This article originally appeared in Forbes.
Moving to a virtual workforce? Four requirements and one key success factor
As a company that organizations around the world rely on for remote work solutions, Masergy shares these tips for building a work-from-home network.
Weber-Stephen lays the groundwork for digital transformation
For Weber-Stephen Products, whetting the appetite of BBQ lovers requires one key ingredient: innovation. Learn how an IT refresh supported security and cloud migration while keeping the IT team focused on digital advancements.
Teknion leverages SD-WAN to become an IoT disruptor
How Teknion has become a disruptive force in the furniture industry is a story of digital transformation. Explore how the CIO worked with Masergy to build an agile network, accelerate cloud migration, and empower IoT.
Protera wins with IT flexibility and unrivaled network connectivity
Learn how IT outsourcing provider Protera integrated Masergy’s connectivity services into its own solution offering, enabling its SAP-centric clients to seamlessly access applications, no matter where they reside--public, private cloud, or traditional data centers.
Ingenico increases bandwidth by 30% and cuts costs by 40%
Ingenico needed a partner that would enable their cloud-first strategy. Explore how Masergy’s Managed SD-WAN increased bandwidth by 30 percent while also decreasing costs.
PRGX offers new analytics services with a software-defined network
When financial service provider PRGX needed a global network to support a big data analytics service across 30 countries, they turned to Masergy’s software defined platform. Hear how they process nearly 8 petabytes of data significantly faster.
Ancestry handles 75M searches daily with hyper-scale IT infrastructure
With Ancestry.com’s rapidly expanding footprint and ever-increasing demand for processing power, Masergy’s global network service delivers. Understand what powers this hyperscale web company to serve 2M subscribers and handle 75M daily searches.
Amgen accelerates biotech production connecting 64 sites in 7 months — start to finish
Amgen relies on Masergy for reliable network services. Learn how their infrastructure provides seamless connections backed by visibility, analytics, and 100% service availability.
HOP enables M&A strategy and cuts IT support costs by 60%
When network downtime started spurring 20 help calls per day, HOP Energy turned to Masergy for a solution. See how fully-managed hybrid networking reduces costs by 60 percent, proactively addressing bottlenecks and ensuring redundancy.
Hudson makes commercial mortgage and real estate services seamless across the globe
After a painful experience with a Tier-1 carrier’s MPLS service, commercial mortgage servicer Hudson Advisors needed a remedy. Hear how Masergy resolved their network and application performance problems with reliable connectivity for its global footprint.
Wabtec advances transit innovation with global IT agility
When Wabtec’s network was struggling to keep pace with the demands of modernization in the railroad industry, executives asked Masergy for help. See how software defined networking digitally transformed their legacy system with agility and high performance.
Cornell delivers virtual classroom experiences without disruptions
Cornell University’s Johnson Graduate School has a popular distance-learning program that requires flawless video conferencing. See how Masergy made the grade with a high-performance network, 24-7 support, and streamlined HD video on a pure IP/MPLS platform.
Continuum transforms design consultations with video collaboration anywhere anytime
Globally-recognized design firm Continuum needed to connect professionals around the globe with video conferencing. See how Masergy’s network delivered a video service plane for exceptional quality of service that keeps employees focused on business.
Hamilton backs international investment services with flawless video communications
Private equity firm Hamilton Lane needed a next-generation global network that could seamlessly connect its headquarters, data center and branch offices. Understand the Masergy network architecture and features that supports the company’s voice, video, and data needs.