PRGX offers new analytics services with a software-defined network
“We’ve been able to increase demand bandwidth, getting data to specific sites of ours and then really drive the data back down. Had that been with the previous provider, it would have taken much longer for the data to actually reach its intended source or business unit.”
Think of a network that’s over a decade old, and the first words that come to mind probably aren’t “flexible” or “scalable.”
Yet when Jason James was hired by PRGX Global Inc. three years ago, those two qualities were at the top of his to-do list. On joining the Atlanta, Ga.-based company as VP of global IT infrastructure support and operations, James was assigned the task of finding a network solution that was, well, both flexible and scalable. The company’s then-current networks and infrastructure, he quickly discovered, were anything but.
“We’d been with one of our service providers for probably 14 years,” James says now. “We wanted solutions that made us a lot more flexible and scalable. But with the traditional providers we had, that really wasn’t an option.”
For PRGX, flexibility and scalability are both vital. The company is the world’s leading provider of accounts payable recovery audit services. Its customers — which include more than three quarters of the top 20 retailers — turn to PRGX for help recovering profits, buying smarter and managing risk. PRGX in turn, needs a global reach, with more than 1,400 employees serving clients in some 30 countries. Scalability is vital, too, because PRGX’s work involves massive data volumes that approach nearly 3,000 terabytes.
Recognized results
- Enhanced security posture
- Expanded business opportunities
- Increased flexibility and scalability
- Enhanced competitive positioning
- Improved network reliability/performance
“Without the foundation of a strong, robust, flexible network, we don’t have anything,” James says. “We can’t get to our data. We can’t get to our clients. We can’t get to our other locations throughout the world.”
Bandwith on demand
So about a year ago, James brought in Masergy to manage his company’s global MPLS (multiprotocol label switching) network. Masergy’s global network connects PRGX’s larger sites, both in the U.S. and elsewhere. James wanted Masergy to give PRGX the ability to swap circuits with little to no business interruption; be very cost-effective; and be highly scalable, giving PRGX the ability to burst on demand.
“As you can imagine,” James explains, “we consume quite a bit of data. That data fluctuates — the amount of gigs we get may vary from month to month. And in certain cases, we have very stringent deadlines.”
James and his team have also conducted several tests of the new Masergy setup, with rewarding results.
“In a couple of our test-case scenarios, we’ve been able to increase demand bandwidth, getting data to specific sites of ours and then really drive the data back down,” he explains. “Had that been with the previous provider, it would have taken much longer for the data to actually reach its intended source or business unit.”
Bigger data
The new services have also helped PRGX launch a big data analytics service for its recovery audit business. The company’s big data platform accelerates audits, moving them closer, or even prior, to payment dates.
“We’ve been able to take distributed computing with Hadoop and actually process data significantly faster,” James says. “It’s been extremely impactful to the business.”
Solution highlights
- Masergy brought in to deploy a new private, global network
- Ability to provide bandwidth on demand to meet rigorous big data processes needs
- Ability to scale network services to meet global distributed computing needs and process data significantly faster than before
This work also earned PRGX a ranking spot on the InformationWeek Elite 100 list. To qualify, an organization must demonstrate a pattern of technological, procedural and organizational innovation, as judged by InformationWeek’s editors.
Live support is yet another benefit PRGX has gotten from working with Masergy. Unlike many competing service providers, Masergy offers 24×7 live support from a company technician.
“The very few issues we’ve had, we’ve been able to get on the phone and talk to a qualified network engineer,” James says. “We didn’t get stuck in an internal queue of hell. That’s been extremely positive.”
James also gives high marks to the Masergy team for their project management and other implementation services. “The team has been very much on top of things,” he says. For a company that prioritizes both flexibility and scalability, that’s welcome news.
Interested in how SD-WAN can improve your business?
Call us now to arrange a consultation (866) 588-5885.
Or arrange for a consultation through our request form.
Dole protects global food quality with high-performance SD-network
Dole made global operations more reliable while reducing WAN costs by 45%. Read the full story.
Learn more about Dole protects global food quality with high-performance SD-network
BroadPath creates a radically different IT platform for work from home
BroadPath began optimizing contact centers for remote work long before it was popular. See how they deliver a highly reliable WFH business model.
Learn more about BroadPath creates a radically different IT platform for work from home
IMC Companies provide supply chain transparency with technology built on a high-performance network
See how IMC uses Masergy to enable up-to-the-minute transparency into the precise movements of international container shipments.
Property management company gains cloud stability and IT productivity
Taking a cloud-first approach that would preserve service quality, this company bundled SD-WAN with collaboration and direct cloud connections.
Learn more about Property management company gains cloud stability and IT productivity
Healthcare: How providers transform with help from Masergy
With telemedicine and more medical devices, healthcare IT is under more pressure. Here’s how healthcare companies use Masergy to enable digital care.
Learn more about Healthcare: How providers transform with help from Masergy
SD-WAN prepares healthcare provider for spikes in telemedicine
When telemedicine usage spiked to 100%, their network didn't even hiccup. Learn how this healthcare provider treats patients with 5x more bandwidth.
Learn more about SD-WAN prepares healthcare provider for spikes in telemedicine
Smart manufacturing: How companies transform with help from Masergy
Smart manufacturing can be a complex IT paradigm shift. Here’s how three manufacturers use Masergy to move from concept to reality.
Learn more about Smart manufacturing: How companies transform with help from Masergy
Legal firms build trust and service efficiencies with Masergy
Built on their reputations, legal firms must meet the demands of their digital clients. Here’s how several firms use Masergy to digitally transform.
Learn more about Legal firms build trust and service efficiencies with Masergy
ChoiceTel strengthens competitive SD-WAN opportunities and customer experience
ChoiceTel turned to Masergy for superior SD-WAN customer service and more business opportunities. Here’s how ChoiceTel describes the partnership.
Learn more about ChoiceTel strengthens competitive SD-WAN opportunities and customer experience
Pentima expands sales reach to large, global enterprises with Managed SD-WAN
Wanting to target larger clients, Pentima knew their network offerings would need to evolve in key ways. Learn how Managed SD-WAN opened new doors.
Learn more about Pentima expands sales reach to large, global enterprises with Managed SD-WAN
The autonomous enterprise: Building your digital vision
Masergy's CTO, Chris MacFarland, teaches you how to reach the milestone of true autonomy. This article originally appeared in Forbes.
Learn more about The autonomous enterprise: Building your digital vision
Moving to a virtual workforce? Four requirements and one key success factor
As a company that organizations around the world rely on for remote work solutions, Masergy shares these tips for building a work-from-home network.
Learn more about Moving to a virtual workforce? Four requirements and one key success factor
Weber-Stephen lays the groundwork for digital transformation
For Weber-Stephen Products, whetting the appetite of BBQ lovers requires one key ingredient: innovation. Learn how an IT refresh supported security and cloud migration while keeping the IT team focused on digital advancements.
Learn more about Weber-Stephen lays the groundwork for digital transformation
Teknion leverages SD-WAN to become an IoT disruptor
How Teknion has become a disruptive force in the furniture industry is a story of digital transformation. Explore how the CIO worked with Masergy to build an agile network, accelerate cloud migration, and empower IoT.
Learn more about Teknion leverages SD-WAN to become an IoT disruptor
Protera wins with IT flexibility and unrivaled network connectivity
Learn how IT outsourcing provider Protera integrated Masergy’s connectivity services into its own solution offering, enabling its SAP-centric clients to seamlessly access applications, no matter where they reside--public, private cloud, or traditional data centers.
Learn more about Protera wins with IT flexibility and unrivaled network connectivity
Ingenico increases bandwidth by 30% and cuts costs by 40%
Ingenico needed a partner that would enable their cloud-first strategy. Explore how Masergy’s Managed SD-WAN increased bandwidth by 30 percent while also decreasing costs.
Learn more about Ingenico increases bandwidth by 30% and cuts costs by 40%
Ancestry handles 75M searches daily with hyper-scale IT infrastructure
With Ancestry.com’s rapidly expanding footprint and ever-increasing demand for processing power, Masergy’s global network service delivers. Understand what powers this hyperscale web company to serve 2M subscribers and handle 75M daily searches.
Learn more about Ancestry handles 75M searches daily with hyper-scale IT infrastructure
Amgen accelerates biotech production connecting 64 sites in 7 months — start to finish
Amgen relies on Masergy for reliable network services. Learn how their infrastructure provides seamless connections backed by visibility, analytics, and 100% service availability.
HOP enables M&A strategy and cuts IT support costs by 60%
When network downtime started spurring 20 help calls per day, HOP Energy turned to Masergy for a solution. See how fully-managed hybrid networking reduces costs by 60 percent, proactively addressing bottlenecks and ensuring redundancy.
Learn more about HOP enables M&A strategy and cuts IT support costs by 60%
Hudson makes commercial mortgage and real estate services seamless across the globe
After a painful experience with a Tier-1 carrier’s MPLS service, commercial mortgage servicer Hudson Advisors needed a remedy. Hear how Masergy resolved their network and application performance problems with reliable connectivity for its global footprint.
Learn more about Hudson makes commercial mortgage and real estate services seamless across the globe
Wabtec advances transit innovation with global IT agility
When Wabtec’s network was struggling to keep pace with the demands of modernization in the railroad industry, executives asked Masergy for help. See how software defined networking digitally transformed their legacy system with agility and high performance.
Learn more about Wabtec advances transit innovation with global IT agility
Cornell delivers virtual classroom experiences without disruptions
Cornell University’s Johnson Graduate School has a popular distance-learning program that requires flawless video conferencing. See how Masergy made the grade with a high-performance network, 24-7 support, and streamlined HD video on a pure IP/MPLS platform.
Learn more about Cornell delivers virtual classroom experiences without disruptions
Continuum transforms design consultations with video collaboration anywhere anytime
Globally-recognized design firm Continuum needed to connect professionals around the globe with video conferencing. See how Masergy’s network delivered a video service plane for exceptional quality of service that keeps employees focused on business.
Learn more about Continuum transforms design consultations with video collaboration anywhere anytime
Hamilton backs international investment services with flawless video communications
Private equity firm Hamilton Lane needed a next-generation global network that could seamlessly connect its headquarters, data center and branch offices. Understand the Masergy network architecture and features that supports the company’s voice, video, and data needs.
Learn more about Hamilton backs international investment services with flawless video communications