White Papers

Turning the WAN Inside Out

WAN traffic is changing dramatically, causing a fundamental paradigm shift. Here’s Nemertes’ guide to re-architecting the WAN for the multi-cloud era.

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Securing Digital Transformation: A Post-Pandemic Outlook

Research from Omdia explains why SD-WAN has become a new necessity since COVID-19. Understand the shifts and get 3 top recommendations for IT leaders.

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Predictive Customer Service: A 2020 Toolkit

How do you leverage AI and cloud technology to build predictive service that proactively delights customers? Consider this your toolkit for 2020 and beyond.

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Cisco Webex Meetings Security

How does Masergy’s Meetings solution address security? This paper has the answers. Learn about the security features behind the Cisco Webex Meetings application. 

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Buying A New Phone System? Top 3 Things You Need to Know

It can be difficult deciding when and how to move to cloud communications. Get an overview of the cost, risk, and value behind each option with this guide.

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The Contact Center Made Cognitive

AI powers the digital customer experience. Learn how to build a cognitive contact center using new technologies and migration models that create predictive customer experiences.

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Is Your Phone System Holding You Back or Helping You Fly?

Outdated phone systems can shackle your business growth, but how do you justify the move to cloud communications? Get data-backed reasons and key considerations for migration.

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Building Next-Generation WFM for Your Contact Center

WFM tools are now powered by analytics engines, artificial intelligence and machine learning. This guide highlights the leading-edge capabilities you need to take your contact center to the next level.

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Why You Need to Embrace Conversational AI for Customer Care

AI technologies are automating customer service tasks, but putting together a cohesive approach can be difficult. This how-to guide has tips for avoiding complexity and streamlining your strategy.

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Still Cheaper, Faster, Better: Making the Business Case for SD-WAN in 2019

Nemertes Research’s SD-WAN cost model quantifies the potential cost savings, productivity gains, and resiliency improvements of an investment. Explore the tool and three primary cost components.

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The Total Economic Impact of Masergy Managed SD-WAN

Forrester Consulting studied the total economic impact that a global transportation company recognized from Masergy Managed SD-WAN. See how the company achieved 36% ROI.

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Effective CCaaS RFPs: Common Pitfalls and Must-Ask Questions

When moving contact centers to the cloud, IT leaders must ask the right questions to avoid solution complexity. Sidestep common pitfalls and pinpoint the most critical RFP questions with this guide.

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Enabling Cloud Migration and Solving Traditional Network Problems

What is SD-WAN and why is it driving a new era in WAN advancement? Explore how new solutions are helping enterprises migrate to the cloud and solve traditional WAN problems.

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2019 Digital Transformation Market Trends Report

How are enterprises acting on digital transformation strategies? Webtorials research offers fresh insight into technology investments, preferred partners and ROI approaches.

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Global UCaaS RFPs: The Five Question Approach Every CIO Should Use

CIOs recognize that on-premise communications systems are being displaced by UCaaS technologies, but RFP processes delay upgrades. This fresh approach offers an effective way to achieve RFP nirvana.

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Unified Communications: The Buying Trends of 1,000 IT Decision Makers

A recent study explores the intent and selection criteria behind 1,000 unified communications investments. Learn about the most-wanted features and adjacent services that differentiate providers.

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The Hidden Iceberg

The network beneath any unified communications solution can become an unforeseen obstacle. Consider these key elements when deciding who and what should support your voice communications.

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Planning a Global Network Refresh? Five MUST-HAVE Questions for your RFP

CIOs see their global network as a foundation for digital transformation, but RFP processes are too complex. This fresh approach explains how RFPs must change to meet the demands of today and tomorrow.

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Contact Center Trends: Delivering Better Business Results

How do contact center performance metrics improve interactions? Today’s trends reveal the business objective disconnect and how cloud communications make data analysis more effective.

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The Managed Security Services Provider Survival Guide

Managing security often requires outside help, but navigating the security services market can be challenging. Forrester explains the difference between services and offers recommendations for evaluating partners.

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There's Help for CISOs Overwhelmed By Security Threats

CISOs need to bring all of their forces to bear on the growing threat of breaches, advanced persistent threats, and insider attacks. See what critical security capabilities managed security service providers are helping IT departments address.

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Friction in the IT Helix: How to Create Harmony between Network Design and Security

Segmented virtual networks are complex, creating friction between the network and security. Strengthen synergies with an overlooked technique, a framework for harmony, and three focal areas.

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How Masergy helps with GDPR

As the European General Data Protection Regulation (GDPR) takes effect, IT leaders are seeking tools and technologies to assist in their compliance efforts. Learn about GDPR and how Masergy’s managed detection and response service helps companies address data breaches.

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Why Masergy’s Managed SD-WAN Is The World’s Most Reliable, Agile, Cost-Effective, and Secure Solution for Global Enterprises

Masergy's Managed SD-WAN solution gives companies the choice they desire and helps them overcome vendor lock-in and WAN interoperability challenges.

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