E-Guides

Responding to a crisis with virtual agents

Delivering customer care at reduced costs, virtual agents can help you respond in times of crisis. Here’s how to use AI for service automation.

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The autonomous enterprise: Building your digital vision

Masergy's CTO, Chris MacFarland, teaches you how to reach the milestone of true autonomy. This article originally appeared in Forbes.

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Moving to a virtual workforce? Four requirements and one key success factor

As a company that organizations around the world rely on for remote work solutions, Masergy shares these tips for building a work-from-home network.

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UCaaS & CCaaS: Transitioning to a work-from-home model

These three communication guidelines can be used to design a remote workforce strategy. Get the guidelines and technologies required for success.

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Perfect VoIP and video conferencing: how to avoid digital mush

Video conferencing is everywhere today, but it’s not always easy for the network to support the service. This network connectivity guide outlines requirements, tips, and tools to ensure success.

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Keeping Unified Communications simple

It’s very easy to overshadow the benefits a unified communications platform with a complicated installation process and IT complexity that can easily be avoided. Here’s how to keep UC simple.

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Intro to SD-WAN: the market and how services differ

Do you go with a big-name brand or a startup that promises you an “MPLS alternative?” Navigate important decisions with this introduction to SD-WAN.

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The Top 5 Cybersecurity Threats to Watch Out for Now

The threat landscape is constantly evolving, so awareness is crucial. Every organization should be prepared for these top five security threats.

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The Future is Now: How AI is Digitally Disrupting Enterprise Communication

Artificial intelligence (AI) is triggering new advances in communications, and you don’t have to wait to cash in on the benefits. Here’s how to apply “what’s next” today.

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Unified Communications: Which Partner is Best if I Want to Use a Hybrid Cloud Approach?

Hybrid approaches jumpstart cloud migration, but how do you know which partner is best? Here are some criteria to shape your evaluation.

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5 Criteria for Evaluating Managed SD-WAN Solutions

SD-WAN is key for cloud-first strategies. These five decision-making criteria target security, cost savings, performance improvement, and resource efficiency.

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Build or Buy? Eight Factors for Measuring TCO on Security Operations Centers

Eight cost factors and two key trends can help you decide between expanding in-house resources or trusting a provider for managed security services.

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UCaaS + SIP Trunking for Positive ROI: A Cost Analysis of Hybrid Cloud Deployments

Hybrid cloud deployments make it easier to justify a UCaaS investment, but how do you evaluate the cost benefit of hybrid cloud models? Get eight factors for ROI.

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The Truths and Lies of IoT Security: Monitoring Connected Devices

Yesterday’s security techniques and networks don’t always transition well into the new world of IoT. A game of “truth or lie” exposes the certainties and snare traps.

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IoT Readiness: 5 Network and Security Necessities

IoT success relies heavily on IT infrastructure. This quick guide offers a list of necessities that ensure scalability, control, and simplified management.

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Managed Detection and Response vs. Managed Security Services: The Difference and How to Choose

Managed Detection and Response services are still new to many IT professionals. This quick guide explains the basics and how it expands traditional services.

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How To Secure IaaS/PaaS Effectively: Customer Responsibilities in the Shared Security Model

Cloud-based IT environments require customers to shift their security focus. Understand the critical changes needed and how to effectively improve security posture.

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The Next Evolution of Unified Communications: Why Team Collaboration is the New Centerpiece

Expected to become the new centerpiece of productivity, Team Collaboration is the new sought-after feature set in unified communications. Here’s why.

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How Collecting Better Data About Your Customers Can Transform Your Business

The customer engagement hierarchy should drive your customer service strategy, but mapping data across each phase and system is difficult. Key insights help you transform your business.

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