Delivering customer care at reduced costs, virtual agents can help you respond in times of crisis. Here’s how to use AI for service automation.
Masergy's CTO, Chris MacFarland, teaches you how to reach the milestone of true autonomy. This article originally appeared in Forbes.
As a company that organizations around the world rely on for remote work solutions, Masergy shares these tips for building a work-from-home network.
These three communication guidelines can be used to design a remote workforce strategy. Get the guidelines and technologies required for success.
Video conferencing is everywhere today, but it’s not always easy for the network to support the service. This network connectivity guide outlines requirements, tips, and tools to ensure success.
It’s very easy to overshadow the benefits a unified communications platform with a complicated installation process and IT complexity that can easily be avoided. Here’s how to keep UC simple.
Do you go with a big-name brand or a startup that promises you an “MPLS alternative?” Navigate important decisions with this introduction to SD-WAN.
The threat landscape is constantly evolving, so awareness is crucial. Every organization should be prepared for these top five security threats.
Artificial intelligence (AI) is triggering new advances in communications, and you don’t have to wait to cash in on the benefits. Here’s how to apply “what’s next” today.
Hybrid approaches jumpstart cloud migration, but how do you know which partner is best? Here are some criteria to shape your evaluation.
SD-WAN is key for cloud-first strategies. These five decision-making criteria target security, cost savings, performance improvement, and resource efficiency.
Eight cost factors and two key trends can help you decide between expanding in-house resources or trusting a provider for managed security services.
Hybrid cloud deployments make it easier to justify a UCaaS investment, but how do you evaluate the cost benefit of hybrid cloud models? Get eight factors for ROI.
Yesterday’s security techniques and networks don’t always transition well into the new world of IoT. A game of “truth or lie” exposes the certainties and snare traps.
IoT success relies heavily on IT infrastructure. This quick guide offers a list of necessities that ensure scalability, control, and simplified management.
Managed Detection and Response services are still new to many IT professionals. This quick guide explains the basics and how it expands traditional services.
Cloud-based IT environments require customers to shift their security focus. Understand the critical changes needed and how to effectively improve security posture.
Expected to become the new centerpiece of productivity, Team Collaboration is the new sought-after feature set in unified communications. Here’s why.
The customer engagement hierarchy should drive your customer service strategy, but mapping data across each phase and system is difficult. Key insights help you transform your business.