About Masergy

Chairman & CEO

Chris MacFarland joined Masergy as Chief Operating Officer in 2008 and was promoted to CEO and Executive Chairman. Prior to joining Masergy, he has served in various senior executive positions at BroadSoft, McLeodUSA, Allegiance Telecom, Verio, OnRamp, CompuNet, and Compu-Tek International.

Chris was selected as a 2017 Glassdoor Employees’ Choice Top CEO, Tech Titans CEO of the Year for 2016 and Ernst & Young Entrepreneur of the Year 2015 for the Southwest region. Chris currently serves on the board of directors for Compass Data Centers, Linear Labs, and Tech Titans.

Chris is passionate about community service and has championed numerous charitable and outreach programs including as a board member of the Warrior Family Network and International Student Foundation. He attended the University of Texas at Arlington where he majored in Computer Science and Engineering.

Chief Technology Officer

Terry Traina is the Chief Technology Officer and has been with Masergy since 2004. Terry leads various teams including research and development, platform architecture, software engineering, and product development. Terry has over 20 years of experience in the telecommunications industry specializing in building and managing everything from enterprise software-defined networks to routing and switching platforms.

Prior to joining Masergy, Terry has held various technical positions at Chiaro Networks, Allied Riser Communications, and EDS. Terry holds a bachelor’s of science in electrical engineering from the University of Southwestern Louisiana.

VP, Chief Information Officer

Dave Fox joined Masergy as the Chief Information Officer and has been with Comcast Business Technology since 2011.  Dave leads all aspects of Masergy’s technology teams including enterprise architecture, software engineering, and technology operations.

Dave has 30+ years of experience in the Information Technology industry working in many verticals including Transportation,  Food Processing, Health Care, Student Lending, Banking, and Finance.

SVP Finance/Controller

Dena Baker Joined Masergy in February of 2020 as Vice President and Controller and was additionally named Senior Vice President of Finance and Accounting in January of 2022.  Dena has responsibility for finance, accounting, treasury, and corporate credit.  Dena was instrumental in the sale of Masergy to Comcast in October 2021

Prior to Masergy, Dena served as Vice President and Controller at PrimeSource Building Products, the nation’s largest distributor of fasteners and building products which was sold to Platinum Equity in 2015.  Previously, Dena worked in a variety of senior financial and accounting positions at Magnus-Shoreline Gas and PricewaterhouseCoopers.  Dena holds a bachelor’s in business administration in Accounting from Texas A&M University and is a licensed Certified Public Accounting in the State of Texas.

SVP, Sales/Sales Operations

Since 2007, Terry has been responsible for the overall success of Comcast Business Sales, Sales Operations, and Engineering. He leads the evolution, growth, and strategy for all Comcast Business sales channels.

He has direct responsibility for Comcast Business Managed Service Providers, the Carrier Wholesale Channel, Indirect Channel, Federal Government, and Field Enterprise Sales.

His sales operations responsibilities include contract management, sales effectiveness, sales systems and processes, and customer facing sales engineering for all channels.

Previously, Terry worked at Level 3 Communications, where he served as Vice President of Enterprise Carrier Sales and General Manager. He was responsible for leading sales and retention activities for the Mid-Atlantic Division. Prior to Level 3 Communications, Terry held the role of Vice president at WilTel Communications where he built and led the Enterprise Sales Organization, focused on selling a portfolio of data and IP Services to the Fortune 5000 Enterprise Market Nationwide.

Over the past 30 years, he has held various VP and Executive Level roles at Broadwing Communications and MCI Corporation, in both Market Development and Enterprise Sales.

Terry is a visionary sales leader with an in-depth understanding and experience in leading world class sales organizations, which demonstrate operational excellence and deliver a superior customer experience.

He holds a BA in Economics and English from Rutgers University, and is a graduate of Harvard Business School Executive Education Program in Cable and Telecommunications.

Terry currently resides in Devon, Pennsylvania with his wife Trish and their 5 children.

Vice President, Contract Management

Jeff Walker currently serves as Vice President, Contract Management, having previously served as General Counsel and Secretary of Masergy since 2017. With more than 25 years of legal experience, Jeff has held executive in-house counsel roles in the technology, telecommunications, energy, and retail industries. Jeff holds a Bachelor’s degree in business administration from Baylor University and a juris doctorate from Louisiana State University.

SVP of Global Operations

Craig D’Abreo is the Interim SVP of Global Operations and has been with Masergy since 2005. Craig is responsible for the company’s Network, CyberSecurity & UC Operations, Service Delivery, and Access Management organizations and has held various leadership and strategic roles across all operational functions.

Craig holds a bachelor’s degree in Computer Science and an MBA in Information Security from the University of Dallas. He is a Certified Information Security Systems Professional (CISSP) with over 15+ years of experience in the cybersecurity and telecommunications industry.

SVP, Indirect Channel Sales

Craig Schlagbaum is the Sr. Vice President of Indirect Channels for Comcast Business. In this role, Craig manages Comcast’s indirect channel team and the overall indirect channel programs for Comcast Business with over 5000 partners across the U.S. The program has achieved great success and was named as a top indirect channel program for the industry in both Channel Futures Magazine as well as Computer Reseller News (CRN) from 2011 to 2022. The program also won CRN’s prestigious ARC award for Network Connectivity Services from ’16 to ‘21. Prior to Comcast, Craig managed the indirect channel teams for Level 3 Communications and NTT/Verio, and he was a key architect of the Qwest Business Partner Program in ‘00. Craig has spent over 32 years in various indirect channel roles in sales, marketing, and business development with NTT/Verio, Qwest Communications, IBM Corporation, Sony Corporation, and Ingram Micro. Craig was recently named in ’22 one of Top 50 Channel Sales Leaders in CRN as well as a top 10 Channel Chiefs for 13 years running from 2008 to 2022.  Craig holds a B.S. in Marketing from the University of Colorado, Boulder. He has served on the boards of CompTIA, Channel Partners, and Baptie & Co. Craig currently resides in Denver Colorado and Scottsdale Arizona.

Vice President, Commercial Marketing

Barb Hedges serves as Vice President, Commercial Marketing for Comcast Business and Masergy. Barb has over 20 years of experience in leadership roles spanning business development, finance, operations, product and marketing roles. In her current role, she leads a team responsible for product marketing and commercial strategy for the small business, mid-market, enterprise and public sector segments.

Prior to joining Comcast Business, Barb led the Xfinity marketing team for Comcast’s West Division. Previously, Barb held a variety of roles at Charter Communications in marketing and product management leadership. She earned her Masters in Business Administration from the John M. Olin School of Business at Washington University. She holds an undergraduate degree in Economics and Finance also from Washington University where she was a member of the NCAA Division III women’s basketball team.

Vice President of Business Process Effectiveness and Operations Efficiency

Robert (Rob) Lincavage currently serves as a Vice President Operations Integration in Comcast Business / Masergy. In this role, Rob is responsible for developing operational, automation and technology integration plans focused on customer experience, operational integrity and scale.
In Rob’s most recent role he served as the Vice President, Technology Audit within Comcast Cable, NBCUniversal and Comcast Corporation. As Rob built and oversaw the Technology Center of Excellence, Rob’s focus was to identify technology and security risks associated with Enterprise and Product technology areas across the company.

Rob has more than 30 years of experience in various technical disciplines across telecommunication, aviation, and information systems industries. Prior to his corporate role, Rob served as Vice President of Operations for Comcast Business. During his time in Comcast Business, Rob was integral in building the Comcast Business technical support and deployment strategy for small, medium and enterprise business customers. Prior to joining Comcast, Rob served as Director of Global Operations Services at the Boeing Company. In this role, Rob led a global systems deployment team responsible for implementation of mission critical flight planning, logistics, and aircraft operations components on behalf of various commercial and military operators worldwide.

Rob graduated from the Robert Morris University with a Master of Science degree in Information Systems and is a Certified Information Systems Security Professional. Rob has three children and currently resides in Maple Glen, PA with his wife Melissa.

Sr. Director, Human Resources

Christopher Paige is a Human Resources Leader for Comcast Business and Masergy. In this role, he is responsible for participating in the development of the company and human resources objectives, philosophy, and strategic planning in relation to programs and trends in human resources management.

Christopher has 25 years of HR experience in propelling strategic organizational planning and talent development. He’s widely known for ability and passion at communicating across all levels of the organization. Prior to joining Comcast Business and Masergy, Christopher has served in HR leadership capacities with other Fortune 100 Companies. He earned his undergraduate and graduate degrees from Alcorn State University and Mississippi College, respectively.

Vice President of Sales

Michael McCuen currently serves as Vice President of Sales at Comcast Business/Masergy. In this role, he leads solution-selling executives who are responsible for acquisition while supporting the Indirect Channel and Direct Channel. Mike joins us from Comcast’s Freedom Region where he spent nearly 15 years in various Comcast Business field sales and leadership roles. In his most recent position as Senior Director of Enterprise Sales, Mike was responsible for Freedom’s Mid-Market/Enterprise sales-engineering organization to drive revenue acquisition through solution selling. His keen focus on people development, strategy, and execution will continue to elevate our global organization.

Mike is a 2020 & 2021 Presidents Club winner, and a graduate of the Executive Leadership Career Advancement Program and the Comcast Business Executive Boot Camp.  He also served as Dean of the Comcast Business Director Readiness Program. Mike serves on the board of directors for the Philadelphia Alliance for Capital & Technologies and he’s a member of the Greater Philadelphia Chamber of Commerce Mid-Market Action Team.

Mike is a graduate of Ursinus College, and he holds a Bachelor of Arts degree in politics. He currently resides with his family in Philadelphia, PA.