Call Forwarding Not Reachable


This service allows users to redirect incoming calls to a mobile or other phone number (configurable destination by user or admin) when the user's device is unreachable or unregistered (for example, power or connectivity is lost.) This service is automatically activated when the device associated with the called user is not accessible by Masergy, and the service redirects the call to the specified forwarding destination. The service can be enabled and disabled through the user's Personal web portal or Feature Access Codes (FAC). When enabled, a valid destination phone number must be entered.


How to

  1. Click Incoming calls.
  2. Click Call Forwarding Not Reachable. Click On (or Off.)
  3. Enter a phone number where you want your calls to go only if your phone is not working due to power or connectivity loss.
  4. Click OK.

Or, From the user's Masergy phone, to turn this feature ON simply dial Star 94 (*94), plus the destination number, and pound (#).

To turn this feature OFF dial Star 95 (*95)

The default state of Call Forwarding Not Reachable is "Off".

Enhance productivity with embedded features.

Our global UC solutions deliver a comprehensive suite of communications and productivity applications from the
cloud to your fingertips. Masergy UCaaS delivers enterprise-grade communications anytime, on any device, anywhere on the globe.


Cloud Communications

Simply Connect To Experience Real Productivity


Productivity Applications
Guaranteed Performance
Infinitely Scalable

Learn More

SIP Trunking

Advanced Features
UCaaS Integration
Trunk Pooling

Learn More

Global Presence

Global Office
Global DID
Global Gateway

Learn More

Analytics And
Service Control

Real-time Performance
Unlimited Endpoints
Cloud Based App

Learn More