Masergy Corporate Headquarters2740 North Dallas ParkwayPlano, TX 75093 (USA)
Customizable, high-performance global cloud networking with software-defined network control, fully managed 24/7.
Next-generation threat-management solutions, fully managed with continuous monitoring by security experts.
Feature-rich global unified communications solutions that are inherently resilient and infinitely scalable
Masergy provides a comprehensive customer experience from custom solutions designed to fit companies' unique business requirements to innovative technologies and customer support that is unrivaled in the industry.
Masergy’s customers credit us with delivering superior performance in every respect, from customized solution design and innovative technologies to proactive customer support. Clients view Masergy’s technical experts as an essential extension of their IT teams.
Masergy’s Software Defined Network Platform with advanced analytics and our adaptive behavioral-based security platform deliver powerful solutions that let our customers operate at the speed of business change.
Our 15-year history is highlighted by a host of groundbreaking advancements, including our software-defined network platform – all of which were developed through a customer lens.
Learn how Masergy is delivering the latest technologies and customized solutions to our clients in an effort to transform enterprise IT into an engine of business innovation.
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Masergy has created an award-winning partner ecosystem that enables us to deliver the most advanced solutions to our customers around the globe. Together, we provide unparalled service and support throughout the entire customer lifecycle.
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Masergy is the largest independent cloud network provider in the world. Our customized solutions approach helps our customers reduce the cost and complexity of managing their global networks, advanced security and cloud-based unified communications systems.
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The Busy Lamp Field (BLF) service enhances Masergy to support a physical attendant console. The BLF allows monitoring the hook status and remote party information of users via the busy lamp fields and appears on an attendant console phone. For example, the Polycom Soundpoint IP 670 with sidecars, enables the attendant console phones to show a list of users to monitor, and receive notifications of the state of the monitored resources.
The BLF service is a user service that supports the provisioning of an ordered list of monitored users. This is usually setup by Masergy or your administrator. The order of monitored users corresponds to the line appearance order of the monitored user on the attendant console phone. If the monitored user list is modified (by adding, removing, or moving members) after there is an active subscription to the list Attendant console phone should re-boot if needed. The BLF also allows the device to show whether the user is busy on an incoming call or on an outgoing call.
The list of available users to be monitored is determined by the users within the enterprise or group of the user who is assigned the BLF service. If the user is not a member of an enterprise, then the available user list is taken from the group. The maximum number of monitored users that can be provisioned is fifty. There is no limit to the number of lists a user can be a part of.
To change the list, go to the Personal Web Portal of the attendant console main user. Click Client Applications. Click Busy Lamp Field. Click Search. Move the names you'd like to monitor from the left column to the right column. You can change the order by highlighting a name in the right column and clicking the move up or move down buttons. Click OK. And Reboot the phone.
If you need additional assistance please contact customer service by dialing 611 or UCSupport@masergy.com
WebRTC is emerging from the realm of hype to real-world adoption. This open source standard lets application developers enable voice and video communications within web browsers for customer-facing web applications.
Global Cloud NetworkingAdvanced Managed SecurityCloud Unified Communications
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