Masergy

Busy Lamp Field

Description

The Busy Lamp Field (BLF) service enhances Masergy to support a physical attendant console. The BLF allows monitoring the hook status and remote party information of users via the busy lamp fields and appears on an attendant console phone. For example, the Polycom Soundpoint IP 670 with sidecars, enables the attendant console phones to show a list of users to monitor, and receive notifications of the state of the monitored resources.

The BLF service is a user service that supports the provisioning of an ordered list of monitored users. This is usually setup by Masergy or your administrator. The order of monitored users corresponds to the line appearance order of the monitored user on the attendant console phone. If the monitored user list is modified (by adding, removing, or moving members) after there is an active subscription to the list Attendant console phone should re-boot if needed. The BLF also allows the device to show whether the user is busy on an incoming call or on an outgoing call.

The list of available users to be monitored is determined by the users within the enterprise or group of the user who is assigned the BLF service. If the user is not a member of an enterprise, then the available user list is taken from the group. The maximum number of monitored users that can be provisioned is fifty. There is no limit to the number of lists a user can be a part of.

 

How to

To change the list, go to the Personal Web Portal of the attendant console main user. Click Client Applications. Click Busy Lamp Field. Click Search. Move the names you'd like to monitor from the left column to the right column. You can change the order by highlighting a name in the right column and clicking the move up or move down buttons. Click OK. And Reboot the phone.

If you need additional assistance please contact customer service by dialing 611 or UCSupport@masergy.com

Talk To An Expert

 

3 Ways That WebRTC Gets To Work

Web Real-Time Communications is on track to become a useful tool for real-world business communications and collaboration.