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Masergy provides a comprehensive customer experience from custom solutions designed to fit companies' unique business requirements to innovative technologies and customer support that is unrivaled in the industry.
Masergy’s customers credit us with delivering superior performance in every respect, from customized solution design and innovative technologies to proactive customer support. Clients view Masergy’s technical experts as an essential extension of their IT teams.
Masergy’s Software Defined Network Platform with advanced analytics and our adaptive behavioral-based security platform deliver powerful solutions that let our customers operate at the speed of business change.
Our 15-year history is highlighted by a host of groundbreaking advancements, including our software-defined network platform – all of which were developed through a customer lens.
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Masergy is the largest independent cloud network provider in the world. Our customized solutions approach helps our customers reduce the cost and complexity of managing their global networks, advanced security and cloud-based unified communications systems.
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This service enables a user to define criteria that causes certain incoming calls to be redirected to user-specified destinations. A good application for this is a call from your spouse to go to your mobile during lunch hours or calls from your manager to go to your mobile during your commute time. Call Forwarding Selective provides the capability to forward calls intended for a user to another destination, when the incoming call matches pre-specified criteria. If the incoming call does not match any of the criteria, normal call handling applies. The possible criteria include:
On the personal web portal, click incoming calls. Click Call Forwarding Selective. The user defines criteria based on the incoming caller identity, ranges of digits, or time schedule.
Phone numbers are matched against the sending number received in the call. This service may require the user to provide complete 10-digit numbers to match those included in the predicate. The criteria can be combined within predicates (for example, incoming call from this number and within business hours and during work week). Multiple predicates can be defined and the call is forwarded when at least one of the predicates is met. The user can associate a different destination with each predicate, or use the same destination for all predicates. Ranges of digits can include digits from 0-9, and the following wildcard characters:
* (star) - This wildcard can only be used as the last character of a digit string and matches any number of trailing digits.
? (question mark) - This wildcard can be used anywhere in the string and matches any single digit.
When the user enters the forwarding phone number, the system validates the phone number against the user's calling plans (Outgoing Calling Plan, Outgoing Digit Plan, and Acct/Auth Codes). If the number is not allowed, the user is presented with an error message. The default state for Call Forwarding Selective is "Off".
Big Data is no longer a futuristic buzzword; it's a reality many enterprises must deal with today. How does analyzing and using that data play an important role in reducing IT complexity and automating manual tasks at your business?
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