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The Calling Plan service allows the administrator to restrict the type of calls users can make and receive. Useful applications are:
The Calling Plan service allows the administrator to control the type of calls made, received, transferred, and forwarded by users in a group. The restrictions are applied by means of sets of call screening templates assigned to groups, departments, or single users. The templates specify various screening methods that should be applied to calls according to the call type or the digits dialed. The administrator can define different screening templates for outgoing, incoming, and redirected calls. The following sub-sections describe these capabilities in more detail.
The administrator can define different screening templates for the following Call Topology:
The Call Types for Incoming Call Screening template can screen the following call types:
For a user, setting the "call from outside group" option to N disallows incoming calls from callers outside of the group, independently of how the call got to the user. When an incoming call is denied by this new attribute, the caller receives the standard denial announcement.
In an enterprise scenarios, the "Calls from within the group" and "Calls from outside the group" screening criteria refer only to calls from outside the enterprise. Calls from outside the group but within the same enterprise do not trigger the "Calls from within the group" and "Calls from outside the group" screening criteria. The outgoing call screening template can screen the following call types:
The same call types can be screened by the forward/transfer and the call screening templates being forwarded or transferred.
Through the implementation process, please discuss your calling plan needs with Masergy’s support staff or contact support
Big Data is no longer a futuristic buzzword; it's a reality many enterprises must deal with today. How does analyzing and using that data play an important role in reducing IT complexity and automating manual tasks at your business?
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