Help & Support

Software & Downloads

Unity Desktop

Unity is a call control application that simplifies making and receiving calls on Windows and Apple desktops.

Software

Documents

Unity Reception

Unity Reception is an attendant console client for Windows for the front desk or receptionist user.

Software

Documents

Unity CRM Connector

Unity integrates with CRM applications to facilitate contact lookup & “popping” for inbound/outbound calls, contact lookup, & click-to-dial.
Note: Unity CRM Connector is only available on MS Windows desktops.

Documents

Unity Call Center Supervisor

The Unity Call Center Supervisor desktop client helps managers to view the call center queues, the agents they manage, run call center reports and handle calls in the call center.

Documents

Software

Unity Wallboard

Unity Wallboard is a call center statistical display that can be shown on a flat screen monitor.

Documents

Software

Fax Solutions

Masergy Fax Solutions for the Virtual Fax and Fax Line users, a print driver to allow these users the ability to easily fax directly from their MS Windows desktop applications.

Software

Documents

Call Recording

Masergy Call Recording platform is a feature-rich service that allows Masergy customers to record their call center and business calls. Masergy Call Recording supports both 100% Total Recording and Record on Demand (ROD) with user initiated controls of start, stop, pause, and resume. Customers can automatically archive their call recordings using Secure File Transfer Protocol (SFTP) or Amazon Web Services (AWS). File Transfer Protocol (FTP) is also available which is non-secure and can be an automated or a manual process.

Documents

Dialer For Google Chrome

Masergy’s Dialer for Google Chrome (Dialer) is an easy to use Google Chrome extension that works with Masergy’s UCaaS solution. The Dialer provides an easy to use, very intuitive interface that allows for an enhanced productivity suite of activities to help you throughout your busy day at work.

Software

Documents

Telephony Toolbar

Telephony Toolbar is a carrier-grade desktop communications application providing call control capability and user feature management from within Microsoft Internet Explorer, Mozilla Firefox browsers and Microsoft Outlook (Versions 2007, 2010, and 2013).

Documents

Software

Visual Auto Attendant

Visual Auto Attendant (VAA) enables real-time customer interactions directly through the browser initiated from any page on your website.

Documents

Live Cloud Communications Support

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