At the Contact Center Summit 2019 in Florida, Cisco presented Masergy with two awards recognizing our company as the top strategic partner in delivering Webex Contact Center solutions to the market. The #1 Global Webex Contact Center Users award reflects the fact that Masergy has the largest number of active users worldwide, and the Top Webex Contact Center Bookings (America) award serves as a way of distinguishing Masergy’s joint Cisco solution as the most preferred by American enterprises. Indeed, Masergy is a Global Premier Partner aggressively driving Cisco’s growth with unrivaled application performance across the globe, and we’re honored to receive this recognition.
But there’s much more to this story than just awards.
There’s a reason more enterprises are pairing Masergy and Cisco when they’re ready to lift and shift their on-premise contact centers into the cloud. It’s because a Masergy-Cisco solution removes typical IT complexities, giving leaders more confidence and certainty about their customer experience digital transformation. For instance, in 2019, a major retailer selected a Masergy-Cisco solution to consolidate both its contact center and unified communications systems, dramatically reducing the number of providers it needed for internal and external communications. The solution reduced operational costs, increased collaboration, implemented new omni-channel support functions and maximized efficiency by integrating with existing processes. Moreover, it helped the global company gain analytics-driven performance routing, full IVR, and integrated call recording.
Here’s why our contact center solution gives global enterprises confidence:
Today’s contact centers want a no-hassle path to the cloud, but they lack bundled solutions that smoothly blend reliable network services with the Cisco Webex technology stack. As a result, they get stuck with the network service procurement and integration work. On a global scale, that can be a huge burden! Cloud migration doesn’t have to be that complex. With Masergy and Cisco at your side, we can accelerate installation and deployment processes, dramatically decreasing cloud complications. The end result is speed, and in today’s digital era, speed is the new business currency. Time-to-innovation and time-to-market makes a competitive difference.
Together, Masergy and Cisco give IT leaders a unique sense of certainty, and that’s what fuels our sales and top bookings awards. Thank you again to our partners at Cisco for this honor. We look forward to more shared success!
Ready to transition your contact center to the cloud? Be part of the certain difference with Masergy and Cisco. Schedule your free consultation today.