Masergy’s SVP of Global Channels recognized as one of CRN’s 100 People You Don’t Know But Should

Published on September 29th, 2020

At Masergy, we recognize that our success–and that of our clients and partners–is fueled by the commitment that our employees bring to their work each and every day. This collective commitment to excellence forms the bedrock of our company culture and routinely gives us the opportunity to celebrate the success of our employees. Today, we are excited to shine the spotlight on our SVP of Global Channels, Jim Glackin, who has been selected as one of CRN’s annual “100 People You Don’t Know But Should” list.

CRN’s list celebrates unsung heroes–outstanding channel players who may not be household names but still work tirelessly to keep their partners thriving and the IT channel growing. Managing successful channel programs that motivate partners to continue referring new business requires a connected and interactive community behind the scenes. While some of these channel executives are well known inside and outside of the partner ecosystem, there remains an army of unseen employees that are critical to creating strong, relevant and cost-effective partner programs.

With that in mind, it is reassuring to see CRN recognize channel leaders who may sometimes work in obscurity, but whose contributions ensure the health and success of the partner programs that some of the world’s biggest tech companies rely on to succeed. Jim serves as an outstanding example. Here’s how he responds to the recognition.

“I’m very excited to be named one of CRN’s 100 People You Don’t Know But Should,” said Jim Glackin. “I’ve been in this industry my entire career, and I am convinced that there has never been a better time to invest and ignite the true power of the channel. Collaborating with companies to help them transform and grow through innovative solutions is something I have always been passionate about, and Masergy certainly provides a model and opportunity for me to continue doing just that. I could not be more pleased to be serving this company devoted to partner success.”

Reasons you should know Jim Glackin

As the leader of Masergy’s global channel sales strategy, Jim develops and maintains partnerships with leading organizations focused on IT service experience. And with more than 25 years of experience in channel sales strategy, Jim fosters an ecosystem of shared success for Masergy’s global partners.

As IT leaders look to digitally transform their business, their focus has shifted toward services and providers that deliver complete business solutions. They no longer want their teams to manage the day-to-day responsibilities of the network, because they need to stay focused on making strategic moves to compete in today’s digital economy. This has created a unique opportunity for channel partners to cultivate long-lasting relationships, providing an ongoing value-added service. Unsung heroes like Jim understand this tidal wave of change happening in the market and are leaders in helping channel partners leverage this moment to reach new audiences, nurture and grow existing relationships, and increase pipelines.

Based in Chicago, Jim started his career at AT&T and joined Masergy from CenturyLink, where he served as VP of Strategic Partners and became a well-recognized channel leader in the telecommunications industry, receiving numerous awards and recognitions for his performance. And because Jim is clearly someone you should get to know, here are a few interesting personal and professional facts about Jim you might not have otherwise been aware of:

  • Jim joined Masergy in July, bringing with him a commitment to further nurture Masergy’s strategic partner relationships to ensure shared success in the marketplace.
  • He’s a big believer in taking a proactive and interactive approach with the partner community, which he believes is essential to driving new business and cross selling solutions into existing clients.
  • In his spare time, he enjoys spending time with family and friends, golfing, scuba diving, traveling, and sharpening his aviation skills as a fixed-wing pilot.

Please join me in congratulating Jim on this well-deserved honor.

To learn more about the CRN “100 People You Don’t Know But Should,” check out the full list here.

Becky Carr

Rebecca (Becky) Carr heads up Masergy’s global marketing organization and is responsible for elevating the company brand and growth strategy. Becky has 25+ years of sales and marketing experience across technology, software and telecom industries. Prior to Masergy, she was the Global Head of Marketing at Avaya. She has also held Chief Marketing Officer positions at CoStar, Savvis/CenturyLink and Foxwoods Resort & Casino, and led global business marketing for Verizon Business/MCI. Becky earned her bachelor of arts from Hobart and William Smith Colleges in Geneva, NY.

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