Analytics & Service Control

Real-Time Analytics & Service Control

In today's rapidly evolving application environment, the biggest challenges are complexity and risk. For your network to keep pace, you must be able to see what's happening in real-time and the ability to react instantaneously.

Masergy’s embedded analytics and service controls provide unmatched network and application intelligence for enterprise IT environment.

We arm IT professionals with advanced capabilities to monitor and analyze network traffic, application bottlenecks and make network changes in real-time.

Masergy Recognized as Visionary in Gartner Magic Quadrant for Network Services, Global for Third Consecutive Year

Software-Defined Network Control

Masergy is a pioneer in software-defined networking. Our customer portal has delivered global on-demand bandwidth control for almost a decade. You get a unified view of analytics for network, UCaaS, WAN edge devices, and application performance from your portal dashboard. Because every corporate network is unique with their own specific challenges, Masergy empowers you to customize your dashboard with drag and drop ease to show real-time views of the information that matters most to you.

Masergy’s award-winning Intelligent Service Control customer portal enables complete interaction with Masergy services in real-time. This patented capability gives you the unique ability to monitor and analyze network traffic, application bottlenecks, and make network changes on the fly.

Visibility and Control over your secure SD-WAN connections

Enterprises are turning to SD-WAN to reduce the complexity and total cost of ownership (TCO) for their corporate networks. Masergy Managed SD-WAN with Intelligent Service Control uniquely provides your business with secure connectivity and application visibility across your entire network. Our patented global software defined network enables you to use our ISC customer portal to monitor application usage with advanced analytics and centralized management.

Sophisticated Network and Application Analysis in Real‑time

Masergy’s Intelligent Network Analyst gives you flexible tools to track your network traffic and application performance in a variety of ways. View and filter traffic by application, port, protocol, IP address and QoS service plane – or view “Top-Talkers”, which identifies the IP address pairs that generate the most traffic.

Delivered from the cloud

Our patented Network Analyst technology is directly embedded into our global Software Defined Platform, reducing the complexity and expense of on-probes. This value added service can be easily activated for your entire network, or only specific locations.

Always Available

Simply activate the service and start viewing network traffic and application performance across your wide-area network (WAN) in real time. This software as a service application delivers predictive analysis with granular reporting without expensive on-premise probes.

Global Visibility

Masergy Network Analyst has an industry-unique Active Network Map that displays the exchange of network traffic between your top sites. You can identify traffic patterns, flow direction, bandwidth utilization and recent changes across your global network in a single, comprehensive display.

Built-in Analytics for UCaaS and Cloud Contact Center

Masergy UCaaS and Cloud Contact Center customers use Intelligent Service Control to view real-time analytics for their voice and video traffic on the network. Our customer portal displays detailed statistics on voice call quality (per user and per device), helping you to track down and resolve issues in less time. Dashboard views also include mean opinion scores (MOS) for all inbound and outbound calls over both our Cisco-based cloud calling and SIP trunking infrastructure to optimize your organization’s collaboration.

Get in touch today for a free consultation