Global UCaaS


Move to the cloud.
Unify your communications.

Connecting anywhere in the world on any device you use. That’s truly unified communications, and it’s what Masergy Global Unified Communications as a Service (UCaaS) solution delivers.

Masergy Global UCaaS gives you all the modern UC features you want today — conferencing, instant messaging, video calling — and delivers new features to your devices from the cloud at no additional cost.

Masergy Global UCaaS is the extensible and scalable communications platform for your business to stay connected on any device anywhere in the world.

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Global Availability

Masergy delivers UCaaS in all countries across the world subject to local regulatory environments. Our Global Presence portfolio delivers a truly localized experience for UCaaS and Intelligent SIP trunking that includes inbound DID/DDI and outbound termination capabilities at domestic or international locations.

We offer DID/DDI in over 60 countries and complete PSTN replacement capabilities in over 23 countries, while preserving the ability to use abbreviated dialing plans to call extensions at any of your global locations.

Global Presence Benefits

  • UCaaS, SIP Trunking, or hybrid delivery models in all countries (subject to regulation)
  • Global PSTN replacement and on-net localization
  • Leverage any broadband connection or Masergy’s high-performance network
  • Advanced UCaaS and SIP Trunking Capabilities
  • Fully scalable up and down
  • Global porting for existing number
  • Ability to provide new numbers
  • Hard phones, softphones, and mobile apps with seamless handoff

Feature-Rich Bundling

Whether you’re a mid-sized company or large global enterprise, Masergy Global UCaaS has modular feature bundles to meet your exact business communications needs.

Unmatched Support & Analytics

Our support desk is available around the clock. Simply dial 611 from your Masergy phone to get answers from our team of UCaaS specialists—free with your subscription. We take care of all UCaaS-related support, service, upgrades, and training so your IT team can focus on strategic initiatives. And of course, you always have full visibility into your voice and video performance.

Integrate With Everything

Streamline your business processes by adding UC features to your Salesforce, Zendesk, and custom-built CRM/ERP solutions. We can easily integrate voice, video, and chat into over 200 enterprise services and counting.

WebRTC Collaboration Mobility Conferencing Video Instant Messaging & Presence Unified Messaging Telephony Extensible Functionality Scalable in Size Midmarket Enterprise

Key features

  • Eliminate CAPEX and make business communication a predictable OPEX
  • Built-in disaster recovery with advanced automatic failover
  • Easy systems management via cloud-based tools and real-time analytics
  • Seamless voice, video, and instant messaging communications
  • One inbox for voicemail, email, and fax services
  • Call recording automated attendants, hunt groups, and call center queues
  • Global private dialing with no long distance charges
  • Intelligent Virtual Agent for configuring chatbot and virtual assistant capabilities
  • Seamless Skype for Business integration for Office 365 desktop applications
  • Single Sign-On capabilities for easy user access to Masergy services


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White Paper

Masergy examines how unified cloud communications can lower costs and simultaneously increase enterprise collaboration options

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Let us transform your communications so you can transform your business.