Digital transformation continues to be top of mind for IT leaders as they plan for and support their strategic initiatives. The foundational element to a successful digital transformation is automation of workflows and business processes.
Masergy recently earned its fourth consecutive Stevie Award for Sales and Customer Service, which marks us a mainstay in service delivery excellence. So, how does Masergy deliver award-winning customer experiences so consistently?
Customer service is key to customer satisfaction, but millennials and social media have dramatically altered customer interactions. Contact Centers focused solely on voice are becoming obsolete. Find out how the cloud offers an ideal way to track and understand your customers.
Many IT professionals have questions about what exactly SD-WAN is, how it works, what capabilities it offers, and how it is deployed. Here's an overview of Masergy's conversational e-guide, a comprehensive SD-WAN introduction and buyers guide written for the not-so-technical audience.
As the digital evolution accelerates exponentially, we see profound impacts on innovation and the role of the CIO. Where is SDIT taking us next? What do we need to know about these transformational changes? How should we respond?
Gartner has once again named Masergy a "Visionary" in the Gartner Magic Quadrant for Network Services, Global. In fact, we are the highest ranking Visionary in the quadrant. Find out how Masergy has earned this designation by Gartner.
CIOs face a fundamental challenge: the velocity of change. New disruptive technologies are being released at accelerating speeds, spawning the convergence of AI and IoT, and also threading new security and software-defined capabilities throughout the fabric of our enterprise networks.
IT leaders recognize the value of software-defined wide-area networks (SD-WAN), and when it comes to implementation, 80 percent of executives are opting to augment rather than replace their network technologies, according to a new IDG Market Pulse survey.